Technician Lead, Labs - Bay Area
About The Position
As the Technician Lead, you will bridge the gap between high-level engineering goals and day-to-day shop floor execution. This is a "Player-Coach" role: you will spend 90-95% of your day as a hands-on contributor, executing high-level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office work in the Bay Area, CA. This is across our locations in Fremont, San Jose, and Sunnyvale.
Requirements
- 3-5 years of service work experience
- Drive to build and implement scalable solutions
- Excellent communication and documentation skills
- Prior experience in vehicle or fleet service
- Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion
- Valid U.S. drivers license required, and a successful completion of MVR required
Nice To Haves
- Leading or training team members is a major plus
Responsibilities
- Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics
- Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
- Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency
- Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician team
- Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish
- Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering
- Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track
- Translate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges
- Use data-driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical benefits
- dental benefits
- vision benefits
- 11 paid holidays
- disability insurance
- basic life insurance
- family-forming assistance
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
