Technician, IT Operations
About The Position
The IT Operations team is responsible for providing the tools, systems, and support that enable Sherweb employees to work efficiently and securely. As an IT Support Technician, you will play a key role in maintaining a reliable technology environment and delivering day-to-day technical support across the organization. To succeed in this role, you will need strong troubleshooting skills, a customer-focused approach, and the ability to adapt to evolving technologies and business needs. You will collaborate with employees across different teams to resolve technical issues and continuously improve the user experience. We are looking for someone who is proactive, resourceful, and passionate about technology, with a desire to learn, solve problems, and contribute to operational excellence.
Requirements
- AEC or DEC in Computer Science, or an equivalent combination of education and experience.
- Minimum of 2–3 years of experience in technical support or a similar role.
- Strong troubleshooting, problem-solving, and root-cause analysis skills.
- Experience managing and supporting Microsoft environments, including Microsoft 365 (O365).
- Bilingualism (English and French), both written and spoken.
Nice To Haves
- Knowledge of Microsoft Active Directory and Group Policy Objects (GPO)
- Knowledge of Microsoft System Center Suite (SCCM, WSUS, SCOM)
- Knowledge of Microsoft Windows 10 and Windows 11
- Microsoft certifications are considered an asset (MD-100/MD-102, AZ-900, MS-900).
- Interest in process improvement and task automation.
Responsibilities
- Maintain and support the organization's IT infrastructure, including computer workstations, peripheral equipment, and internet connectivity.
- Diagnose, troubleshoot, and resolve hardware, software, and system-related issues.
- Install, test, configure, and maintain computer hardware, operating systems, and software applications.
- Provide technical support to end users and manage support requests through the ticketing system.
- Contribute to process improvements and automation initiatives to enhance operational efficiency.
- Perform other related duties based on departmental needs and the evolution of the role.
Benefits
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
- A base salary ranging between $48 020 and $68 600 annually
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund option
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Sherweblife - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
