IT Operations Lead

AP MAX INC•Houston, TX

6d•Hybrid

About The Position

Allia Health is seeking a dedicated and detail-oriented IT Operations Lead. This position will establish and lead structured support and monitoring-first operations across the organization. The IT Operations Lead will serve as the primary architect for the HaloITSM platform and lead the transition from a fragmented MSP model to a high-performing internal IT operations team. This role is critical in ensuring infrastructure, networking, SaaS governance, and endpoint security remain aligned with HIPAA Security Rule and SOC 2 Type 2 standards while supporting operational continuity across healthcare environments. Please note that this shift schedule is Monday through Friday from 8:00 AM to 5:00 PM; however, hours may be adjusted based on business needs, and flexibility in availability is expected to support teams and operational demands.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related technical field
Equivalent combination of education and 8+ years of progressive IT infrastructure and operations leadership experience may be considered
Minimum of 5 years of IT Operations experience with demonstrated success implementing enterprise-grade ITSM platforms
Strong experience with networking concepts including TCP/IP, firewalls, VLANs, VPNs, and routing
Experience administering Windows and/or Linux server environments
Knowledge of SaaS lifecycle management and cloud-based collaboration tools
Deep understanding of HIPAA and SOC 2 compliance requirements
Experience supporting Zero Trust or secure enclave endpoint security models
Familiarity with cloud-based VoIP systems and integrations
Strong communication, problem-solving, organizational, and leadership skills
Ability to work in a hybrid Houston-based environment supporting local operations
ITIL 4 Foundation or Practitioner Certification required
CompTIA Network+ or CCNA certification required
CompTIA Security+ or SSCP certification required

Nice To Haves

Google Workspace Professional Administrator Certification
Certified HIPAA Security Professional (CHSP) or HCISPP certification
HaloITSM Administrator Certification
Experience supporting healthcare or regulated clinical environments
Experience transitioning organizations from MSP-supported operations to internal IT support models

Responsibilities

Leverage Halo’s AI capabilities to automate Tier 1 support tasks, intelligent ticket triaging, and service catalog management
Architect and support networking environments including VLANs, VPNs, routing, firewalls, and Windows/cloud server infrastructure
Manage and maintain VoIP infrastructure to ensure high-availability voice communications and secure call data handling
Deploy and manage Zero Trust tools and secure enclaves, including Venn, to protect remote and BYOD endpoints
Oversee SaaS governance and Google Workspace administration to ensure identity management consistency and operational efficiency
Implement proactive monitoring solutions with clearly defined alert ownership across infrastructure and SaaS systems
Enforce maintenance windows and Hypercare support models to minimize downtime impacting operations
Collaborate cross-functionally with business and operational leaders to support scalable IT infrastructure and service delivery
Maintain compliance with HIPAA, SOC 2, audit-log integrity, and system restoration requirements