Infrastructure & IT Operations Lead
About The Position
We are seeking a hands-on Infrastructure & IT Operations Lead to manage and support our core IT infrastructure, cloud platforms, network environment, and operational IT processes. This role combines Azure systems administration, Meraki network management, endpoint/infrastructure operations, and day-to-day IT leadership responsibilities. The ideal candidate is technically strong, operationally disciplined, and comfortable supervising support personnel and external vendors/MSPs in a fast-paced growth environment. This is not a purely strategic management role — the candidate must be willing and able to operate hands-on across cloud infrastructure, networking, troubleshooting, and operational support.
Requirements
- 5+ years of hands-on systems administration experience
- 3+ years supporting Azure infrastructure
- 3+ years administering Cisco Meraki environments
- Experience supporting Microsoft 365 environments
- Strong understanding of TCP/IP networking, VPNs, VLANs, DNS/DHCP, and Firewall concepts
- Experience supervising technical staff, vendors, or MSP relationships
- Strong troubleshooting and operational decision-making skills
- Ability to prioritize and execute in fast-moving operational environments
Nice To Haves
- Experience in manufacturing, distribution, or multi-site operations
- Experience with Intune and endpoint management
- Familiarity with cybersecurity frameworks and operational controls
- Experience with acquisitions/infrastructure integrations
- Exposure to PowerShell, Automation, Monitoring platforms, Backup systems, Hyper-V or VMware
- Microsoft and/or Cisco certifications preferred
Responsibilities
- Administer and support Microsoft Azure infrastructure and services, including Azure AD/Entra ID, Virtual machines (Hyper-V), Storage, Networking, Conditional access, MFA, Identity governance, and Backup and recovery.
- Support the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, Intune, and OneDrive.
- Monitor cloud infrastructure performance, security, and cost optimization.
- Assist with disaster recovery and business continuity planning.
- Support onboarding/integration of acquired companies and new locations.
- Administer Cisco Meraki environment, including Firewalls, Switching, Wireless, VPN connectivity, and SD-WAN.
- Troubleshoot network latency, outages, and connectivity issues.
- Manage VLANs, DHCP, DNS, routing, and site-to-site connectivity.
- Coordinate with ISPs and third-party vendors.
- Maintain infrastructure documentation, diagrams, and standards.
- Supervise day-to-day IT operational activities and ticket prioritization.
- Coordinate and oversee MSP/vendor performance and escalations.
- Assist in developing IT operational processes, standards, and governance.
- Support endpoint management and lifecycle processes.
- Participate in after-hours support and incident response as needed.
- Drive operational stability, uptime, and continuous improvement initiatives.
- Assist with cybersecurity operations and security hardening initiatives.
- Support endpoint protection, vulnerability remediation, patch management, and access reviews.
- Support security audits.
- Enforce IT policies and operational controls.
- Participate in incident response and root-cause analysis.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
