Technician, Installation - Engineered Systems

Samuel, Son & Co.•Elk Grove Village, IL

6d•$28 - $39

About The Position

The Installation Technician works as part of North American Installation Technical Operations, supporting engineered-system installations at customer sites for equipment manufactured by Samuel Packaging Systems Group. The role requires broad technical proficiency across automated systems, including PLC systems and automation controls, as well as mechanical, electrical, hydraulic, and pneumatic systems. It includes installing equipment, communicating field findings and significant information to leadership, making sound tactical decisions, and coordinating installation handoffs with Field Service teams as directed by management. The technician provides customer maintenance and operator training, participates in Engineering, Quality, Marketing, and new-product-development projects, and contributes to advancing products and programs across the department and company. The position requires substantial domestic and international travel, with an expected travel level of 50% that may sometimes be higher. Work environments may be loud and may involve wet or dry conditions, high heat, and extreme cold; appropriate PPE will be made available.

Requirements

Prior experience installing automated packaging equipment.
Valid US or Canada passport and driver's license.
Availability and experience for worldwide travel.
Experience communicating effectively with foreign customers and vendors.
Strong mechanical, electrical, hydraulic, and pneumatic aptitude.
Ability to manage, communicate, and provide leadership in an Engineering environment.
Excellent communication skills.
Ability and willingness to make accurate tactical decisions or recommendations.
Ability to read, analyze, and interpret business periodicals, journals, technical documentation, government regulations, schematics, and blueprints.
Ability to define problems, collect relevant data, establish facts, and draw valid conclusions.
Ability to work in environments that may be loud, wet or dry, hot, or extremely cold.
Ability to meet the position's substantial travel requirements, primarily in the USA and Canada, including international travel.

Nice To Haves

A two-year Engineering degree from a college or technical institution in a technically related field is greatly preferred.
Preferred experience in electrical engineering, industrial equipment design, Field Service, and automation.
High-level experience with engineered systems manufactured by Samuel Packaging Systems Group and vendor-supplied heads and systems, including Titan, Fromm, and Schneider.
Strong experience in automation controls and systems, including PLC systems and specifically Allen Bradley controls.
High-level experience with conveyance and other automation devices common in the packaging industries served by Samuel Packaging Systems.

Responsibilities

Support engineered-system installations as part of North American Installation Technical Operations.
Provide customer-site installation support for systems manufactured by Samuel Packaging Systems Group.
Troubleshoot and support automated systems, including PLC systems, automation controls, mechanical, electrical, hydraulic, and pneumatic systems.
Communicate relevant field-installation information, identify trouble areas promptly, and help drive corrective actions to minimize customer impact and financial exposure.
Participate in Engineering, Quality, and Marketing projects to advance best-value initiatives within the Equipment technology team.
Provide customer maintenance and operator training so customer staff can maintain and operate equipment.
Make appropriate judgments and decisions in stressful or challenging situations.
Work with Field Service teams to hand off installations as directed by management.
Communicate significant information to leadership.
Participate in new-product-development projects, potentially taking on leadership responsibilities during launches or field testing.
Perform Field Service duties for equipment sold by Samuel Packaging Systems Group.
Contribute actively to the advancement of products and programs within the department and company.