Technician II

EcoATM•Louisville, KY

18h•Onsite

About The Position

At ecoATM, we are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology. At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. This Technician II position will contribute to the ongoing success of ecoATM Operations by performing repairs on returned kiosk parts and PCs, running failure analysis, logging findings, and repairing kiosks and performing Kiosk Commissioning. Position also requires that the technician prepare service parts, kits and items so that they are shipment ready.

Requirements

High school diploma or GED is required.
An intimate familiarity with and the ability to use common hand tools, screwdrivers, hammers, multimeters, wrenches, and hand drills.
Basic knowledge of the principles of electronics and troubleshooting techniques.
Ability to work in a fast-paced repair/remanufacturing environment.
Strong analytical, organizational, multi-tasking and problem-solving skills.
Passion for interacting in a positive and creative manner with team members.
Computer skills needed include, but are not limited to familiarity with PCs, subcomponents and peripherals; Windows OS (Win10 primarily); basic networking TCP/IP configuration and troubleshooting; MS Office; and various web-based applications.
Effective written and verbal communication skills at a business level.
Ability to follow written and verbal procedures, instructions, read schematics, and write business reports about the work accomplished.
Dependable, self-motivated and detail oriented to ensure error free repairs.
Ability to multi-task and take instruction from multiple sources.
Ability to use a soldering iron, DVM and other basic electronic tools.
Ability to lift and carry 70 lbs and push a 1000lb+ kiosk (on wheels) frequently throughout the workday.
Ability to bend, kneel and stand on a regular basis throughout the workday.
Ability to be standing for large portions of the workday.

Nice To Haves

An associate (two-year technical) degree, a diploma from a technical or vocational school or equivalent military training program and 2 years of related experience, or equivalent combination of education and experience preferred.
A+ certification or equivalent experience (2+ years of computer, computer operations, network, communications, or related technical experience) preferred.
Experience with software configuration: Microsoft Windows drivers, Microsoft Windows peripheral component configuration utilities, and web-based management tools for PCs and network equipment preferred.
Experience with configuration / adjustment of electro-mechanical systems including mechanical adjustments, firmware programming, basic electrical system troubleshooting preferred.
Prior experience in technical field is preferred.
Experience with Oracle, Salesforce a plus.
Ability to work overtime / occasional odd hours.

Responsibilities

Perform repairs on returned kiosk parts and PCs.
Run failure analysis on incoming electrical and mechanical parts and log information into computer-based tracking tools.
Perform advanced troubleshooting of programming, power sources, and electrical analysis; including escalation to engineering.
Repair, test, and configure PCs and all components for field use.
Repair, refurbish, test, configure, and pack kiosks and kiosks parts to support field replacements or network expansion.
Validate and commission kiosks for deployment.
Use online tools such as Salesforce to receive part orders and to update critical equipment data.
Keep work area organized, develop standard work instruction, file paper documents, return tools and equipment to specified storage locations, dispose of scrap & garbage, daily.
Perform Quality and final inspections of units prepped or repaired to return to the field.
Prepare service parts, kits and items so that they are shipment ready.
Other duties as assigned.