Technician Broadband I - Glo Fiber
About The Position
Shentel is hiring a Broadband Technician I for Glo Fiber, its fiber-optic Internet service. The technician installs and services broadband, WiFi, video, and phone services for residential and business customers. Training includes online classroom instruction and hands-on field experience with experienced industry professionals. Shentel provides the gear, tools, and support needed to learn its systems and equipment and perform in-home service work. The role involves installing and repairing services, wiring, cabling, and related hardware; configuring video and WiFi equipment; and helping customers with their home equipment and electronics. Technicians work across service territories in a company vehicle, climb and work at heights, and may work in attic crawl spaces. The position includes an on-call rotation, and periodic weekend work may be required.
Requirements
- Communicate tactfully and effectively with customers and company personnel, both face-to-face and remotely by phone.
- Have a valid driver's license.
- Demonstrate basic PC or tablet skills using applications such as email and web browsers.
- Be able to move across varied terrain in all kinds of weather while carrying tools and equipment.
- Be able to operate weight-bearing equipment such as gaffs, safety harnesses, and extension ladders.
Nice To Haves
- Experience installing and servicing home or business video, Internet, and phone services.
Responsibilities
- Install and repair video, Internet, and phone services for residential and business customers.
- Install and repair wiring, cabling, and hardware required to support services, including fiber, coax, and Ethernet cabling.
- Program and configure digital set-top boxes, video appliances, and home WiFi services, and assist customers with configuring home equipment and electronics.
- Operate and maintain field tools and equipment, including climbing devices, ladders, hand and power tools, test equipment, laptops or tablets, and network meters.
- Observe company safety procedures at all times.
- Support the on-call rotation; periodic weekend work may be required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
