Technical Writing Program Manager

TaskUs

5d•$97,000 - $145,000•Remote

About The Position

The LXS Technical Writing Program Manager's key tasks include, but are not limited to, the following: PROGRAM STRATEGY AND GOVERNANCE Champion and lead the strategic implementation and maintenance of technical documentation programs or systems. Plan and strategize, document, and optimize the end-to-end documentation lifecycle process Partner with internal leadership or the clients to implement projects and other process-improvement related initiatives. CLIENT AND STAKEHOLDER MANAGEMENT Serve as the central point of contact and primary liaison for technical documentation. Lead program and project-level risk identification, analysis, and mitigation planning. Implement a robust, multi-level communication plan to keep all stakeholders (internal stakeholders and clients) informed of the program or project's status, progress, successes, and challenges. TECHNICAL AND OPERATIONAL LEADERSHIP Lead formal business reviews with key stakeholders and executive leadership. Define, track, and maintain KPI or SLA attainment for their assigned function. Act as the program's thought leader by staying abreast of industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management. TEAM MANAGEMENT Hire, train, mentor, and evaluate staff to ensure seamless execution of technical writing / cross-functional initiatives. Ensure the technical writing function is staffed appropriately and that team members have the necessary training and tools to meet the program's evolving objectives. The success of the LXS Program Manager will be measured through: Implementing technology-enabled documentation solutions that reflect a learner or user-centered philosophy. Maintaining client relationships. Development of team members (technical writers and senior technical writers). Generating or contributing to regular reports or business reviews. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

Requirements

Bachelor’s degree or equivalent in English, Communication/Journalism, or closely related degree.
3-5 years creating and managing production-level documentation, ensuring high-quality, clear, and concise content for both technical and non-technical audiences
Designing and implementing content strategies, information architecture, and documentation workflows
Analyzing and understanding different target audiences, tailoring content to their specific needs and technical knowledge
1-3 years managing, mentoring, and coaching teams of technical writers with diverse skill and experience levels
1-3 years setting the strategy and direction for technical documentation efforts, ensuring they align with overall business and product goals
Reporting and analyzing programmatic risks throughout a project lifecycle
Defining and tracking key metrics and reporting on the progress and success of documentation initiatives to stakeholders and leadership
Technology literate; can easily work with a wide array of technical communication tools (e.g., static site generators, content management systems, and publishing software)
Understanding of functionalities of project management frameworks (e.g., Agile, Scrum, and Kanban)
Exceptional written and verbal communication skills to articulate complex technical ideas, present strategies, and give clear, actionable feedback
Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions.
Demonstrated experience working with diverse internal stakeholders at all levels, including engineering, product, operations, and marketing.
Experienced in developing strategy, internal and external processes related to technical documentation.
Ability to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff.
Strong organizational and interpersonal management skills.
Ability to manage time effectively and efficiently.
Self-motivated and directed with keen attention to detail.

Responsibilities

Champion and lead the strategic implementation and maintenance of technical documentation programs or systems.
Plan and strategize, document, and optimize the end-to-end documentation lifecycle process
Partner with internal leadership or the clients to implement projects and other process-improvement related initiatives.
Serve as the central point of contact and primary liaison for technical documentation.
Lead program and project-level risk identification, analysis, and mitigation planning.
Implement a robust, multi-level communication plan to keep all stakeholders (internal stakeholders and clients) informed of the program or project's status, progress, successes, and challenges.
Lead formal business reviews with key stakeholders and executive leadership.
Define, track, and maintain KPI or SLA attainment for their assigned function.
Act as the program's thought leader by staying abreast of industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management.
Hire, train, mentor, and evaluate staff to ensure seamless execution of technical writing / cross-functional initiatives.
Ensure the technical writing function is staffed appropriately and that team members have the necessary training and tools to meet the program's evolving objectives.