Technical Writing Lead

Salesforce•Redwood City, CA

6d•$117,400 - $193,700•Remote

About The Position

We’re looking for a technical writer who becomes comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for a technical audience that helps users understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content! At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. We seek innovative thinkers who believe in the power of data to drive meaningful change.

Requirements

4 + years of technical writing experience
Proven ability in crafting technical, user and administrator-focused content
Experience with source control software
Ability to read, understand, and build short code samples in a variety of programming languages
A related technical degree required
Understand strategies for writing for LLMs and using generative AI to enhance work
Superb communication and interpersonal skills
Ability to quickly learn new sophisticated technologies

Nice To Haves

Experience with Windows, Linux, and IBM i and z/OS operating systems a plus
Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence

Responsibilities

Assess the need for, plan, and deliver a range of documentation for Informatica customers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content
Collaborate with team members to help scope and build documentation for the features they cover
Learn and apply style, language, and structure standards