Technical Writing Lead

Salesforce • Redwood City, CA

5d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re looking for a technical writer who becomes comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for a technical audience that helps users understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content! At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. We seek innovative thinkers who believe in the power of data to drive meaningful change.

Requirements

• 4 + years of technical writing experience
• Proven ability in crafting technical, user and administrator-focused content
• Experience with source control software
• Ability to read, understand, and build short code samples in a variety of programming languages
• Superb communication and interpersonal skills
• Ability to quickly learn new sophisticated technologies
• A related technical degree required
• Understand strategies for writing for LLMs and using generative AI to enhance work

Nice To Haves

• Experience with Windows, Linux, and IBM i and z/OS operating systems a plus
• Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence

Responsibilities

• Assess the need for, plan, and deliver a range of documentation for Informatica customers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content
• Collaborate with team members to help scope and build documentation for the features they cover
• Learn and apply style, language, and structure standards

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior