Technical Writing Manager

Journal Technologies • Los Angeles, CA

9h • Hybrid

About The Position

We are seeking a strategic and experienced Technical Writing Manager with a strong background in software documentation and technical marketing to lead our documentation team. In this role, you will drive the vision, strategy, and execution of high-quality documentation that clearly and effectively communicates complex technical concepts. You will play a critical role in shaping the customer experience, scaling content operations, and ensuring our documentation supports both user success and business objectives. As a people leader, you will manage and mentor a team of technical writers, fostering a culture of excellence, collaboration, and continuous improvement while partnering cross-functionally with product, engineering, and legal stakeholders.

Requirements

• Bachelor’s degree in Technical Communication, Computer Science, Information Systems, English, or a related field, or equivalent practical experience.
• 8+ years of experience in technical writing, documentation, or a related field, with at least 2–3 years in a leadership or management role.
• Proven experience managing and mentoring technical writers, including performance management and career development.
• Strong understanding of documentation best practices, content strategy, and structured authoring.
• Experience developing and maintaining style guides, content standards, and governance processes.
• Familiarity with Agile/Scrum methodologies and experience working within cross-functional product teams.
• Experience with documentation tools such as Confluence, MadCap Flare, Adobe RoboHelp, or similar platforms.
• Knowledge of API documentation standards (e.g., OpenAPI/Swagger) and developer-focused content is a strong plus.
• Basic technical proficiency (e.g., understanding of SQL, scripting, or software development concepts) is a plus.
• Familiarity with automation tools or documentation-as-code approaches is an asset.
• Knowledge in planning and prioritization of work for the team.
• Strong analytical and problem-solving skills with attention to detail and content quality.
• Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, user-friendly content.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.
• Proactive, self-driven, and capable of driving initiatives with minimal supervision.

Nice To Haves

• Knowledge of API documentation standards (e.g., OpenAPI/Swagger) and developer-focused content is a strong plus.
• Basic technical proficiency (e.g., understanding of SQL, scripting, or software development concepts) is a plus.
• Familiarity with automation tools or documentation-as-code approaches is an asset.

Responsibilities

• Define and execute a documentation strategy aligned with business objectives and customer experience goals.
• Establish and enforce best practices for documentation processes, style standards, and content governance.
• Lead innovation in documentation delivery, including interactive help systems, self-service portals, and API documentation.
• Oversee the creation, review, and maintenance of technical documentation such as user guides, API docs, release notes, and compliance materials.
• Ensure consistency, accuracy, and clarity across all documentation for legal technology products.
• Partner with product managers, engineering teams, and legal stakeholders to drive high-quality, accurate documentation.
• Ensure content effectively serves diverse audiences, including legal professionals, IT administrators, and developers.
• Champion the use of visual and multimedia elements (e.g., diagrams, flowcharts, video) to improve content usability.
• Define and optimize documentation workflows to align with agile development processes and improve team efficiency.
• Promote a user-centered documentation approach by incorporating feedback from customers, support teams, and internal stakeholders.
• Oversee localization and accessibility initiatives to ensure inclusive and global-ready documentation.
• Establish metrics and analyze documentation performance using user data and feedback to drive continuous improvement.

Benefits

• Competitive compensation
• Quality medical, dental and vision coverage.
• Competitive paid time off as well as paid holiday time.
• 401(k) retirement (US) and GRRSP (CDN) programs.
• Annual professional development funds - $1,500 USD annual per employee.
• Book subscriptions with an extensive library in each office for personal and professional growth.
• Flexible working hours which you can coordinate with your supervisor.
• Ability for employees to work from a remote location (e.g., home) or office.
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
• Travel opportunities between Journal Technology offices and with clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager