Technical Writing Lead

Salesforce•San Francisco, CA

13h•Hybrid

About The Position

Salesforce is seeking an experienced technical writer to join the Content Experience (CX) team for Industries. This team focuses on creating content for new technologies like generative AI and streamlined user experiences, aiming to help customers accelerate growth and boost productivity. The ideal candidate will be comfortable with both the technical and writing aspects of the role, passionate about crafting comprehensive, accurate, and approachable content for admins, end users, or developers, and enjoy digging into audience needs, collaborating with internal developers, and working with other writers to build exceptional content. The role involves working closely with other writers, product managers, engineers, and user experience designers in an Agile development environment to produce in-app assistance, release notes, help documentation, and videos for administrators and developers. The team is passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

Requirements

6-10+ years of technical writing experience.
Ability to write clean, concise, and approachable content.
Experience with AI tools for problem solving and content creation such as Cursor or Claude Code.
Experience optimizing content for AI and understanding how structured data improves AI responses.
Ability to work collaboratively in a fast-paced environment and manage multiple deliverables across different product areas.
Demonstrated experience working collaboratively with cross-functional teams, including developers, product managers, and subject matter experts.
Proven ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
Superb communication and interpersonal skills.
Appetite for learning and experimenting with new tools, and ability to quickly incorporate them into daily workflows.
Experience with source control software and managing complex documentation builds.
Familiarity with XML/DITA and Markdown.

Nice To Haves

Experience with CRM applications (Salesforce familiarity a plus).
Experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.).
Experience working within a global team.

Responsibilities

Assess the need for, plan, and deliver a range of documentation for Salesforce admins and developers, including conceptual content, release notes, how-to/task-based content, and developer content.
Collaborate with other writers on the team to help scope and create feature documentation.
Learn and apply style, language, and structure standards for various deliverables.
Identify opportunities to improve our documentation processes and tools to make the whole team more efficient.