Analyst-Technical Writing

Trane Italia•Minneapolis, MN

6d•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is integral to their business, including Trane® and Thermo King. The company invites individuals who see impactful possibilities in global challenges to join them in creating a better future. This Technical Writer role is responsible for developing and maintaining technical content for company products and processes, including Installation, Operators, Maintenance, Diagnostic, and Parts manuals, as well as Program Policy and Procedure manuals. This position is crucial for strengthening the Thermo King Dealer network by providing clear, accurate, and consistent technical information and instructions to various audiences, including service personnel within dealerships, external customers, OEMs, and internal teams like Engineering, Marketing, Service, and Technical Training. This is an on-site role, requiring work at the Bloomington, MN location four days a week, with Fridays offering a choice of work location.

Requirements

At least 5 years’ experience with technical authoring/writing, technical illustration and desktop publishing.
At least 1 year experience working with XML authoring software
Ability to communicate with and understand highly technical subject matter experts to aid in document development for dealers, customers and internal teams.
Must be flexible and adaptable to changing demands and priorities.
Must be self-sufficient and a self-starter who requires minimal direction with the ability to learn and comprehend new and complex systems and software packages.

Nice To Haves

Knowledge/familiarity of Thermo King Products and Dealer network operations.
Knowledge of PTC’s Arbortext Editor and publishing as well as an understanding of the DITA standard for creation and managing of information.
Ability to communicate effectively within all levels of an organization from Individual Contributors to Executive Leadership.
Experience with Illustration programs (Adobe Illustrator, Photoshop and InDesign and CorelDraw)

Responsibilities

Work cross functionally with and establish good working relationships with Technical Operations teams, Engineering, Publications, Education Center and other departments.
Research, collect and analyze data specific to product(s)/project(s) for use in creating technical literature for installation, operation, maintenance and troubleshooting processes as well as development of policy and procedure information.
Organize and check information for accuracy using technology and resources available (Wind Chill, computer aided drafting (CAD) drawings, PDF drawing files, wiring and schematic drawings and bill of materials (BOM).
Ability to author/manage content with an XML editor (PTC Arbortext preferred)
Create and/or edit illustrations for use in explaining service or process procedures using software technology (Adobe Illustrator, Adobe InDesign, Adobe Acrobat, Corel Draw, Pro-E, etc..)