Analyst-Technical Writing

trane technologies • Bloomington, MN

3h • Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
This Technical Writer has responsibilities that include the following: Develop and maintain technical content regarding company products and processes including Installation, Operators, Maintenance, Diagnostic and Parts manuals in addition to development and maintaining of Program Policy and Procedure manuals. This role is critical to further strengthening the Thermo King Dealer network by providing clear, accurate and consistent technical information and instructions to multiple audiences to include: service personnel within the dealerships, external customers, OEM’s and internal teams such as Engineering, Marketing, Service and Technical Training. This position is a on-site role (4 days a week on-site) located in Bloomington, MN.

Requirements

• At least 5 years’ experience with technical authoring/writing, technical illustration and desktop publishing.
• At least 1 year experience working with XML authoring software
• Ability to communicate with and understand highly technical subject matter experts to aid in document development for dealers, customers and internal teams.
• Must be flexible and adaptable to changing demands and priorities.
• Must be self-sufficient and a self-starter who requires minimal direction with the ability to learn and comprehend new and complex systems and software packages.

Nice To Haves

• Knowledge/familiarity of Thermo King Products and Dealer network operations.
• Knowledge of PTC’s Arbortext Editor and publishing as well as an understanding of the DITA standard for creation and managing of information.
• Ability to communicate effectively within all levels of an organization from Individual Contributors to Executive Leadership.
• Experience with Illustration programs (Adobe Illustrator, Photoshop and InDesign and CorelDraw)

Responsibilities

• Work cross functionally with and establish good working relationships with Technical Operations teams, Engineering, Publications, Education Center and other departments.
• Research, collect and analyze data specific to product(s)/project(s) for use in creating technical literature for installation, operation, maintenance and troubleshooting processes as well as development of policy and procedure information.
• Organize and check information for accuracy using technology and resources available (Wind Chill, computer aided drafting (CAD) drawings, PDF drawing files, wiring and schematic drawings and bill of materials (BOM).
• Ability to author/manage content with an XML editor (PTC Arbortext preferred)
• Create and/or edit illustrations for use in explaining service or process procedures using software technology (Adobe Illustrator, Adobe InDesign, Adobe Acrobat, Corel Draw, Pro-E, etc..)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees