Technical Writing Internship

IDEX•Longwood, FL

3d•Hybrid

About The Position

Toptech Systems is seeking a motivated Technical Writing Intern to support our documentation and customer support initiatives for a 13-week, paid internship. This intern will complete a project that will add value to Toptech Systems and provide key experience for their career. The intern will work from the Longwood office 2 days a week and work remotely 3 days a week. This internship is designed for students majoring in English, Writing, or a closely related field, with a concentration in Technical Writing who are interested in learning how technical documentation, AI tools, and cross functional collaboration come together in a technology company. The intern will work closely with our Associate Director of Customer Support and Technical Writer, while also engaging with every technical department at Toptech Systems. Through these interactions, the intern will gain a comprehensive understanding of how technical writers support product development, customer support, and internal teams across the organization. By the end of the internship, the student will leave with: A strong understanding of how AI tools (including Copilot) can enhance a company’s knowledge base, practical experience formatting technical documentation for AI readability and usability, hands-on experience editing, validating, and creating software documentation, and insight into how Technical Writers contribute within a technology-focused organization.

Requirements

Currently pursuing a Bachelor’s degree in English, Technical Writing, Professional Writing, Communications, or a related field, maintaining a 3.0 GPA or higher.
Coursework or prior experience related to technical writing or documentation.
Strong written communication and editing skills.
High attention to detail and ability to follow documentation standards.
Interest in technical writing, software documentation, and AI-supported tools.
Willingness to learn new systems and adapt to evolving documentation needs.
Applicants must be authorized to work for any employer in the U.S. Toptech Systems will not sponsor an employment visa for this role.

Responsibilities

Review and edit technical documentation for Toptech products to prepare it for use within Copilot, with the goal of creating stronger, more effective online help tools for the Customer Support team.
Update content to align with best practices for AI-based knowledge retrieval.
Learn and apply optimal formatting standards for Copilot, including structuring content for AI interpretation and ensuring images, screenshots, and visual elements can be properly read and understood by AI tools.
Collaborate closely with the Associate Director of Customer Support and the Technical Writer to improve documentation usability and effectiveness.
Support the development of AI-friendly documentation processes and standards.
Review assigned sections of the TMS7 User Manual that may have changed due to software development updates over the past year.
Compare existing documentation against the current TMS7 Sales/Beta system to identify newly added or deprecated fields and layout or workflow changes.
Update documentation accordingly by editing written content for accuracy and clarity, creating or updating screenshots and images as needed, and proofreading to ensure correct spelling, grammar, and syntax.
Follow established documentation standards and templates to maintain consistency.
Build familiarity with Toptech’s software, documentation formats, and style guidelines.
Assist with documenting a backlog of TMS7 screens for inclusion in the User Manual and Online Help Pages.
Focus primarily on simpler maintenance screens that do not require extensive prior system knowledge.
Create new documentation by reviewing development documentation, consulting with Subject Matter Experts (SMEs), and exploring and analyzing screens in the TMS7 Sales/Beta system.
Write new screen documentation that matches the format, tone, and style of the existing User Manual.