Technical Writing Intern

EnergyHub

2d

About The Position

EnergyHub thrives at the intersection of energy production and consumption, driving a Triple Bottom Line for energy utilities, consumers, and the planet. We reduce load at peak times, save money on wholesale electricity purchases, reduce the need for costly infrastructure upgrades, and ensure reliable power delivery. We reward consumers financially for access to their internet-connected devices—thermostats, electric vehicles, home batteries, etc. And we help the planet by enabling more renewable energy and accelerating decarbonization.
In addition to the mission, we work with fascinating technology, collaborate across a supportive organization, and genuinely want to see every team member—intern included—succeed. We collaborate joyfully, build really cool stuff, and do our part to save the world a little more every day.
Clear, accurate documentation is the connective tissue of a great software platform. The Technical Writing team translates complex product and engineering concepts into accessible content for the utility clients, program operators, customer success teams, and device partners who rely on EnergyHub every day. We own the knowledge base, manage documentation workflows, and set the standards that keep content consistent, findable, and useful.
We work across the product lifecycle: from gathering requirements before a feature ships to publishing and maintaining content long after launch. We use tools like ClickHelp, Confluence, Jira, and an evolving AI-assisted documentation workflow. Good writing and good process go hand in hand here.

You will work as a full member of the Technical Writing team, not as a sideline contributor. You will own real projects, produce content that ships, and leave behind work that genuinely improves the team's capabilities. Responsibilities include:
AI-powered documentation assistant (core project)
Audit existing documentation to build a training corpus of high-quality examples
Develop prompt templates and workflows for different document types (release notes, feature guides, FAQs, troubleshooting articles)
Build a style guide reference system so the AI agent applies EnergyHub's tone of voice consistently
Create a review and feedback loop for improving agent outputs over time
Test the agent against real documentation requests and measure quality and time savings
Document the agent's capabilities, limitations, and best use cases for the team
Process documentation overhaul
Map the full documentation lifecycle from request intake through publication
Create or update templates for common document types
Document the ClickHelp publishing workflow and platform-specific conventions
Write guidelines for working with subject matter experts and gathering technical information
Establish quality checklists and review criteria
Build a new writer onboarding guide that synthesizes everything
Minor change request management
Own routine documentation updates: terminology changes, screenshot refreshes, broken link fixes, and formatting corrections
Apply a careful eye for small details that are easy to overlook but matter to readers
Capstone launch project
Take primary responsibility for documentation on one product launch, with mentorship from the Senior Technical Writer
Attend planning meetings, gather requirements, draft all required content, coordinate with product and engineering for accuracy, and publish
Conduct a retrospective on what worked and what you'd improve

Requirements

• Current enrollment in (or immediate graduate of) an undergraduate or graduate program in technical writing, communications, English, information science, or a related field
• Strong writing skills—clear, concise, and audience-aware
• Attention to detail that borders on the compulsive; you notice the misplaced comma, the inconsistent heading, the screenshot that's one version out of date
• Genuine curiosity about technology and an ability to learn new tools and concepts quickly
• Comfort working with structured content and documentation tools
• An interest in AI-assisted writing workflows and a willingness to explore how large language models can support documentation work (while simultaneously recognizing that AI is not the end-all, be-all!)
• Warmth and enthusiasm for your collaborators, colleagues, and cohort, with an urge to help them succeed and pay their generosity forward to others

Responsibilities

• Audit existing documentation to build a training corpus of high-quality examples
• Develop prompt templates and workflows for different document types (release notes, feature guides, FAQs, troubleshooting articles)
• Build a style guide reference system so the AI agent applies EnergyHub's tone of voice consistently
• Create a review and feedback loop for improving agent outputs over time
• Test the agent against real documentation requests and measure quality and time savings
• Document the agent's capabilities, limitations, and best use cases for the team
• Map the full documentation lifecycle from request intake through publication
• Create or update templates for common document types
• Document the ClickHelp publishing workflow and platform-specific conventions
• Write guidelines for working with subject matter experts and gathering technical information
• Establish quality checklists and review criteria
• Build a new writer onboarding guide that synthesizes everything
• Own routine documentation updates: terminology changes, screenshot refreshes, broken link fixes, and formatting corrections
• Apply a careful eye for small details that are easy to overlook but matter to readers
• Take primary responsibility for documentation on one product launch, with mentorship from the Senior Technical Writer
• Attend planning meetings, gather requirements, draft all required content, coordinate with product and engineering for accuracy, and publish
• Conduct a retrospective on what worked and what you'd improve

Benefits

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree