Technical Writer

Harbour Air Ltd•Richmond, BC

11d•Onsite

About The Position

Harbour Air Aerospace Services is an award-winning organization with an outstanding record for safety, service and reliability, team spirit and a proven track record of providing amazing perks and a good work-life balance for their employees. If you have an eye for detail and welcome the challenge of distilling complex concepts into clear, concise and communicable formats, bring your big personality and passion for adventure to the table and help Harbour Air achieve extraordinary success. As part of our Technical Writing team, you will use your strong organizational skills and writing ability to quickly learn new subject matter to create, maintain, and control our collection of company manuals and technical documents. This role requires someone who can be adaptable without sacrificing value. You will be required to quickly acclimate and learn new subject matter to accurately communicate information into policies, procedures and manuals.

Requirements

Diploma, Certificate or undergraduate degree in English, Technical Writing, Communications or related field
Excellent knowledge of MS Office programs is essential
Strong organizational, critical thinking, and analytical skills
Excellent communication and interpersonal skills and ability to work in team environment
Ability to communicate complex processes and information clearly and concisely is essential
Attention to detail and accuracy in documentation and document control is essential

Nice To Haves

Knowledge of Transport Canada regulations and guidance material is an asset
Previous experience with content and document management systems, specifically Web Manuals, is an asset
Previous experience in aviation is an asset

Responsibilities

Coordinate and meet with Subject Matter Experts (SMEs) to create documentation to meet the regulatory and company requirements
Update the company manuals, procedures, forms and other documentation as directed by the QRB.
Assist the Training Coordinator in developing and maintaining training materials
Maintain all company documents in a secure location, including all aircraft files
Ensure document revision control is maintained
Maintain paper and digital documents for Maintenance and Flight Ops
Acquire and monitor subscriptions and ensure accessibility
Notification and incorporation of updates and revisions as required
As requested by various team members, review and edit documentation. This can include but is not limited to memos and other company communications