Technical Writer

Cloudsmith • New York, NY

45d

About The Position

Cloudsmith is seeking a Technical Writer to expand its documentation capability as the company scales. The role joins the documentation team and works alongside the Senior Technical Writer to document Cloudsmith’s platform, including package registries, artifact management, software supply chain security, and the wider DevSecOps ecosystem. The goal is to help developers understand and use the platform effectively.

This is a hands-on writing role with primary ownership of documentation for specific product areas. The Technical Writer will work with product and engineering teams to understand features before release, and with customer success and sales to identify where documentation is insufficient or creates friction. Documentation should be ready when features ship and treated as a critical part of the user experience.

The position may require regular travel for team meetings, events, and customer engagements. Candidates must be based in Ireland, the United Kingdom, or the USA and have the right to work independently without sponsorship. Cloudsmith is headquartered in Belfast and supports remote working; its office is open 24/7 and is used for team activities and twice-yearly company off-sites.

Requirements

• At least 5 years of technical writing experience, preferably writing for software developers.
• Proficiency in HTML and Markdown.
• Comfort with docs-as-code practices and git-based version-control workflows.
• Working familiarity with package management, artifact registries, or DevOps toolchains such as npm, Docker, Maven, or Terraform.
• Clear and precise technical communication skills.
• Curiosity, motivation to learn quickly, and comfort asking engineers questions to thoroughly understand features.
• Must be based in Ireland, the United Kingdom, or the USA.
• Must have the right to work independently without requiring sponsorship.

Responsibilities

• Write documentation for new products and features, working directly with engineers to understand functionality before release.
• Write guides and best-practice content for customers and users.
• Create and manage supporting multimedia assets, including screenshots and short-form video.
• Review, edit, and publish documentation contributions from others.
• Manage and publish content to Cloudsmith’s changelog.
• Partner with product managers to identify documentation needs early and publish documentation alongside releases.
• Work with customer success and sales to identify documentation gaps and friction, and continually improve content.
• Work with Cloudsmith’s partners to ensure the company is represented accurately in partner documentation.
• Prioritize a backlog of content improvements and explain the rationale for now, next, and later priorities.
• Develop and maintain informed knowledge of Cloudsmith’s products, features, and integrations.

Benefits

• Highly competitive compensation package, including pre-IPO equity.
• Comprehensive private healthcare plans.
• Generous annual leave (PTO).
• Flexible working practices and family-friendly work policies.
• Professional development budget for conferences and training.
• Budgets for equipment, training, books, conferences, travel, and certifications.
• Health and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed