Technical Writer

CACI•Reston, VA

7d•Remote

About The Position

The Opportunity: CACI is seeking a Technical Writer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Requirements

BA/BS + 13 years of relevant experience; equivalencies considered
Active Secret clearance
Extensive experience developing, reviewing, and maintaining complex technical documentation supporting enterprise IT, infrastructure engineering, systems implementation, and/or modernization programs
Demonstrated ability to translate highly technical engineering concepts, architectures, processes, and requirements into clear, accurate documentation for technical, management, and Government audiences
Experience developing and enforcing documentation standards, templates, SOPs, technical plans, implementation guides, site survey reports, and operational procedures
Experience creating and maintaining technical diagrams, system/infrastructure documentation, deployment documentation, and project schedules in collaboration with engineering and operations teams
Demonstrated experience managing document lifecycle, configuration/version control, quality reviews, and approval processes across large or complex programs
Experience collaborating with engineers, architects, cybersecurity professionals, project managers, and Government stakeholders to collect, validate, and communicate technical information
Experience with IT Service Management (ITSM) tools and methodologies and documentation supporting IT service delivery, deployment, and operational environments
Exceptional written communication, editing, and quality assurance skills with demonstrated ability to ensure technical accuracy, consistency, compliance, and usability across program documentation

Nice To Haves

Prior experience supporting federal agencies, especially the Department of State
Experience supporting large-scale, geographically dispersed or global IT environments
Familiarity with Federal documentation, security, configuration management, and records management requirements
ITIL, PMP, technical writing, or related professional certification

Responsibilities

Provides technical/management leadership for creating accurate technical documents for infrastructure engineering and implementation activities
Establishes documentation standards for detailed infrastructure diagrams ensuring compliance with DOS and DT security requirements
Directs creation of technical documents and diagrams for all server installation activities across global enterprise
Establishes documentation strategy for site surveys and recommendations for renovations, infrastructure components, and physical placement of equipment
Establishes documentation standards for comprehensive project plans and schedules for all special projects
Establishes SOPs for deployments with semi-annual reviews ensuring continuous improvement and recommended improvements implementation
Directs installation and upgrade schedule documentation with weekly updates ensuring accuracy and completeness
Directs deployment tracking report strategy for post self-installs and installation team activities
Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing