Technical Writer, Inflight

Porter Airlines Inc.•Toronto, ON

3d•Onsite

About The Position

Porter Airlines is seeking an experienced Technical Writer to join the Inflight Services team on a 6-month fixed-term contract. In this role, you will lead the revamp and consolidation of the Flight Attendant Manual (FAM) — a regulatory document that is central to our Aircraft Operating Certificate (AOC) consolidation. You will work independently with minimal direction, applying your aviation documentation expertise to produce a manual that meets Transport Canada standards and reflects our operational requirements across both the Dash 8 and Embraer E195-E2 fleets. This is a high-impact, deadline-driven engagement position. The successful candidate will be comfortable navigating regulatory frameworks, working closely with subject matter experts across the organization, and producing polished, compliance-ready documentation on a tight timeline. Given the candidate's profile, there is also potential to contribute to IT-adjacent Inflight and Flight Operations projects as capacity allows.

Requirements

Minimum 3 to 5 years of technical writing experience, with demonstrated experience in regulatory or compliance documentation, is required
Minimum 1 year of aviation industry experience, with direct experience writing or revising flight operations, cabin crew, or maintenance documentation within a certificated airline or aviation organization
Proven ability to interpret and apply Canadian Aviation Regulations (CARs) or equivalent regulatory frameworks in a documentation context, and familiarity with Transport Canada regulatory processes and AOC requirements
Strong ability to work independently with minimal direction, managing competing priorities to meet hard deadlines
Experience collaborating with cross-functional subject matter experts to validate technical content
Exceptional written communication skills, with a high standard for accuracy, clarity, and consistency
Proficiency with standard documentation and version control tools

Nice To Haves

IT background or experience with digital documentation platforms, workflow tools, or process automation is preferred
Experience with Embraer E-jet series or Dash 8 fleet documentation is an asset

Responsibilities

Lead the end-to-end revamp and consolidation of the Porter Flight Attendant Manual in support of AOC consolidation
Review existing FAM content across both Dash 8 and E195-E2 fleet documentation and identify gaps, inconsistencies, and areas requiring revision
Rewrite, restructure, and consolidate FAM content in accordance with Canadian Aviation Regulations (CARs) and Transport Canada standards
Collaborate with subject matter experts in Inflight Services, Flight Operations, Regulatory and Standards, and Training to validate content accuracy
Manage document version control, revision tracking, and change management throughout the project
Ensure the completed FAM is formatted, structured, and delivered to meet a tight regulatory deadline
Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment
Support the digitization and other IT-adjacent inflight and flight ops documentation projects as capacity allows
Provide technical writing guidance and documentation best practices to Inflight Services team members where needed