Technical Writer
About The Position
The Technical Writer III will help establish and grow SiteDocs’ customer-facing documentation program and public self-service Help Center. This individual contributor will work with documentation leadership and SiteDocs stakeholders to create clear, accurate product documentation and help shape the content structure, standards, workflows, and priorities needed for a scalable documentation function. The role combines hands-on writing with program development. The writer will independently investigate product workflows, identify documentation gaps, recommend practical solutions, and advance work when requirements or processes are still developing. They will partner with product, engineering, support, and other subject-matter experts to support customer self-service and ongoing product releases. The position owns documentation for one or more product domains, including planning, writing, and maintaining complex workflows, advanced feature content, and troubleshooting guides. The writer will also help define the Help Center’s information architecture and support the preparation, organization, migration, and publishing of documentation for its redesigned public launch.
Requirements
- 3–5 years of technical writing experience.
- Demonstrated experience owning complex documentation projects or product areas in a SaaS or software environment.
- Strong technical writing skills, with the ability to independently plan, draft, and organize complex documentation sets for advanced product features.
- Proficiency with Help Authoring Tools such as Madcap Flare or RoboHelp, content management systems, and version control workflows.
- Solid understanding and consistent application of GoCanvas/SiteDocs style guidelines and relevant industry style guides.
- Advanced research and interviewing skills to gather detailed information from subject-matter experts and reconcile conflicting inputs.
- Ability to manage multiple projects and deadlines, balancing planned work with urgent release or hotfix updates.
- Comfort working with markup and structured content, such as HTML, templates, and content types, to produce scalable, maintainable documentation.
- Strong collaboration skills, including the ability to lead documentation discussions for owned areas and influence peers and partners through data and clear reasoning.
- Curiosity and a growth mindset when requirements evolve; ability to independently investigate questions, propose solutions, collaborate with managers and subject-matter experts, remain open to feedback, and adapt as new information emerges.
Responsibilities
- Own documentation for one or more product domains, including planning, writing, and maintaining complex workflows, advanced feature content, and troubleshooting guides.
- Collaborate with product managers, engineers, designers, and support to understand upcoming releases and ensure documentation is ready for launch.
- Conduct subject-matter expert interviews and hands-on product research to translate technical designs and behavior into clear, task-oriented content for users with varying technical backgrounds.
- Help define the Help Center’s information architecture, content structure, and navigation, using modular topic design and content reuse to create scalable, maintainable documentation.
- Audit existing content, identify gaps, and maintain a prioritized documentation backlog.
- Partner with the documentation manager to prepare, organize, migrate, and publish documentation for the redesigned public Help Center launch.
- Help establish and implement documentation standards, templates, review processes, and publishing workflows.
- Independently investigate product workflows and open questions, recommend practical solutions, and move documentation work forward as requirements or processes evolve.
- Lead documentation discussions for owned areas and collaborate with peers and partners to align on decisions.
Benefits
- Competitive compensation and benefits package.
- Retirement savings program with employer contributions.
- Paid time off and company-recognized holidays.
- Medical, dental, and vision coverage.
- Resources for learning and development, including access to training and learning platforms.
- Opportunities for career growth and internal mobility.
- Employee assistance and well-being resources.
- Employee discounts and other optional perks.
- Incentive compensation and bonuses may be included as part of the total rewards program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
