Technical Writer

UnitedHealth Group•Eden Prairie, MN

5d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Technical Writers at Optum Global Solutions don’t just document products. They shape how customers understand, adopt, and succeed with them. As a Technical Writer, you will own and drive content for key product areas, designing scalable, high-impact content across products and help experiences. You’ll work closely with product managers, engineers, UX designers, and other writers to ensure customers get the right information, in the right context, at the right time. We are evolving from traditional documentation to structured authoring (DITA/XML), alongside AI-assisted content workflows. This role is ideal for someone who can create scalable, high-quality content, contribute to product decisions, and improve how content works across product and AI-driven environments. The Technical Writing Team at Optum Global Solutions plays a pivotal role in creating, managing, and delivering high-quality technical documentation across software domains. As a Technical Writer II, you will drive documentation efforts, particularly in software documentation, ensuring clarity, accuracy, and alignment with business and user goals. You’ll collaborate with cross-functional teams—developers, product managers, and subject matter experts—to transform complex technical concepts into accessible, engaging, and structured content. This role requires technical depth, strong editorial skills, and a forward-thinking approach to content strategy, information architecture, and AI-assisted documentation. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of experience in technical writing
2+ years of experience in creating and managing software documentation (APIs, SDKs, release notes)
Exceptional written and verbal communication skills with the ability to explain complex concepts clearly
Superior project management and stakeholder management expertise
Strong understanding of information architecture, content strategy, and version control (Git)

Nice To Haves

Bachelor’s degree in Technical Communication, Computer Science, Engineering, BCA, MCA, or a related field
Programming knowledge (Python, JavaScript, or C/C++) is a plus
Experience in leveraging AI tools for content creation and quality assurance
Prior experience with software documentation, and SDLC
Familiarity with agile workflows, content automation, and continuous documentation practices
Experience in managing documentation projects within open-source communities
Proficiency with the following tools and technologies: Git, Command-line interface, HTML, Markdown, DITA, CCMS, Oxygen XML Editor, MS Office, Adobe Acrobat Professional, Adobe Illustrator/Photoshop, Visio
Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity, analysis, and decision-making
Familiar with Agile methodology. Participate in daily Scrum/Agile meetings to align documentation with current sprint goals and software release cycles

Responsibilities

Own end-to-end software documentation, from planning to publication
Enforce documentation standards, style guides, and best practices
Maintain information architecture to ensure findability, scalability, and reusability of content
Use AI-assisted authoring tools to enhance documentation productivity and content quality
Work with Git architecture and modern version control systems for collaborative documentation workflows
Apply automation, scripting, or lightweight programming skills to streamline content management and delivery
Research and understand user needs to ensure documentation supports their tasks effectively
Continuously improve documentation based on user feedback, analytics, and usability studies
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement