Technical Writer

XNRGY Climate Systems•Mesa, AZ

24d

About The Position

XNRGY Climate Systems is seeking an experienced Technical Writer for its growing mission-critical service function. The role converts complex engineering knowledge into clear, controlled content that field technicians can use under demanding site conditions. The Technical Writer will develop and maintain startup procedures, checklists, field records, installation, operation, and maintenance manuals, service bulletins, quick-reference materials, and other field-facing content for centrifugal chillers and related mission-critical products. This is a technical-authoring role, not a marketing, proposal-writing, or corporate-communications position. The writer will interpret engineering source materials—including piping and instrumentation diagrams, electrical schematics, control drawings, equipment submittals, and other design documentation—and work with engineers and field technicians to ensure content is accurate, executable, and suitable for safety-critical environments. The successful candidate will take ownership of a substantially developed technical library of approximately 50 registered documents, with established naming conventions, lifecycle number ranges, and a fixed commissioning sequence. Initial work includes converting advanced drafts into controlled, release-ready documents, closing content gaps, and establishing a sustainable review and maintenance cadence. A longer-term objective is to deliver troubleshooting guidance through a technician-facing mobile application. The Technical Writer will own its technical content and collaborate with the development team to define content structure, behavior, data model, workflow, and field usability, but will not develop the application. Content should be structured for reusable delivery through print, web, training, and application-based channels. The position is primarily office- and factory-based, with approximately 10%–20% travel. Periodic visits to customer sites and test cells are required to observe procedures, validate content, and gather technician feedback. Site work may take place in active construction environments, live data centers, and other industrial settings, and requires compliance with applicable site-safety requirements and use of the same personal protective equipment required of field personnel. A full-time, salaried appointment is preferred; a contract-to-permanent arrangement may be considered to accelerate the successful candidate’s start.

Requirements

Bachelor’s degree in mechanical engineering, electrical engineering, or a closely related discipline, or an equivalent combination of trade qualifications and demonstrated engineering-level competence.
Five or more years of experience authoring technical documentation for industrial, mechanical, electrical, energy, or comparable equipment.
A portfolio of procedural, maintenance, service, or other technical documentation; marketing or general business-writing samples do not satisfy this requirement.
Ability to interpret piping and instrumentation diagrams, electrical schematics, control drawings, general-arrangement drawings, and equipment submittals.
Working familiarity with HVAC, refrigeration, rotating equipment, power electronics, or a comparable industrial domain.
Familiarity with electrical and mechanical safety requirements, including lockout/tagout, stored energy, DC-bus discharge, arc-flash hazards, energized work, and rotating equipment.
Demonstrated knowledge of digital-content creation and sufficient exposure to application development to work effectively with developers on content structure, data models, and user behavior.
Familiarity with AI productivity tools for technical authoring, with sound judgment in using them for drafting, restructuring, and consistency review while retaining responsibility for technical accuracy.
Ability to extract undocumented knowledge from engineers and technicians and convert it into content they can technically validate and approve.
Practical experience in a controlled-document or quality-management environment, including revision control, approval routing, change notices, and withdrawal of superseded content.
Advanced Microsoft Word skills, including styles, templates, and structured documents.
Competence with PDF production, technical-illustration tools, and a version-control or document-management system.
Exceptional written English proficiency and the ability to produce precise, technically accurate instructions.
Willingness to complete a technical-writing assessment as part of the selection process.
Ability to meet applicable site-safety requirements and use the personal protective equipment required of field personnel.

Nice To Haves

A relevant trade qualification combined with an engineering degree.
Structured-authoring experience using DITA, S1000D, a component content-management system, or a comparable methodology.
Hands-on experience developing mobile or progressive web applications, or experience serving as the content owner for an application-development team.
Previous experience producing OEM equipment documentation, installation, operation, and maintenance manuals, or field-service literature.
Experience developing instructional or training content in addition to procedural documentation.
Familiarity with documentation used in warranty or contractual matters.
Ability to view CAD models and derive technical illustrations from source files.
Refrigerant-handling certification or HVAC field-service experience.
Experience supporting mission-critical facilities or data-center equipment.

Responsibilities

Author and maintain field procedures, checklists, inspection and commissioning records, installation, operation, and maintenance content, service bulletins, and quick-reference materials for the assigned product range.
Develop clear, executable procedures with unambiguous instructions, explicit action verbs, defined acceptance criteria, and stop-gate requirements.
Work from engineering source materials, design documentation, equipment submittals, supplier literature, and interviews with engineers and field technicians.
Produce participant workbooks, quick-reference cards, component-identification materials, and other technical content supporting technician training.
Create and manage technical illustrations, redlines, and photography using CAD source material and site imagery.
Maintain the controlled-document register, including document numbers, titles, ownership, status, approval, and revision history.
Apply established revision-control requirements to templates and completed field records.
Administer the technical change-notice process, including withdrawal and replacement of superseded documents.
Coordinate translation through external providers and maintain equivalence between language versions as documents are revised.
Route documents for Product Engineering review and approval and maintain associated approval records.
Own and maintain templates, the technical style guide, and editorial standards for field-facing content.
Design field forms that work on paper or tablets, remain useful when partially completed, and clearly identify required information.
Develop reusable content components to keep shared technical information consistent across documents and delivery channels.
Structure troubleshooting content as searchable fault entries, guided diagnostic paths, machine-specific procedures, and evidence-capture requirements for future application delivery.
Work with the application-development team to define the technical-content structure, data model, user workflow, and field requirements for a technician-facing troubleshooting application.
Observe technicians using procedures in factory, test-cell, and customer-site environments and incorporate feedback into future revisions.
Maintain a regular content-review cycle informed by field experience, failure data, product changes, and service requirements.
Support the Product Service Engineer, Product Engineering, Technical Publications, Training, and Service Operations with accurate, controlled technical content.
Assume ownership of the controlled-document register, review the existing technical library, and identify gaps, defects, ownership issues, and approval requirements.
Issue standardized templates and editorial standards, advance priority documents through formal review, establish a change-notice process, and define a technical-library review cadence.
Place the field-facing technical library under disciplined revision control and help define the content model for the technician-facing troubleshooting application.

Benefits

Competitive salary with a bonus incentive plan.
Medical, dental, and vision insurance.
401(k).
Employee assistance program.
Paid time off.
A dynamic team open to change and innovation.
Opportunity to participate in a green-industry transformation supporting the AI revolution.
Fast-growing environment where entrepreneurial spirit is recognized.
Inclusive and diversity-friendly workplace.
Career-advancement opportunities and internal growth.