Technical Writer

NetApp • Pittsburgh, NC

3d

About The Position

As members of NetApp's Information Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We are looking for a skilled technical writer who is curious, collaborative, and energized by learning complex technologies while helping customers succeed. The ideal candidate creates high-quality technical content and builds strong partnerships across engineering, product, and support teams. They are committed to making technical information more accurate, consistent, and easier to use.

Requirements

• Minimum of 8 years of experience in technical writing, content strategy, knowledge management, information architecture, or a related field.
• Demonstrated success leading complex documentation, content strategy, or information architecture initiatives.
• Experience developing standards and processes that improve content quality, consistency, and support AI-assisted experiences.
• Demonstrated ability to influence technical stakeholders and drive improvements across teams.
• Expertise in technical communication, structured authoring, and content strategy.
• Experience creating and maintaining technical documentation for complex enterprise hardware and software solutions.
• Strong understanding of how to organize, structure, and maintain information so it is easy for customers, support teams, and AI systems to find and use.
• Experience using AI-assisted tools to create, review, validate, and manage technical information while maintaining accuracy and quality.
• Ability to assess documentation quality and identify opportunities to improve clarity, usability, and effectiveness.
• Strong leadership, collaboration, mentoring, and stakeholder influence skills, with the ability to lead complex documentation initiatives across multiple teams.
• Strong problem-solving skills, technical curiosity, and the ability to quickly learn new technologies.

Nice To Haves

• Enterprise infrastructure technologies, including storage, networking, cloud, data management, or related platforms.
• Hardware and software documentation supporting deployment, administration, troubleshooting, maintenance, and lifecycle management.
• Structured content strategy, content modeling, information architecture, taxonomy, or metadata management.
• Search optimization, content discoverability, or AI-assisted content development.
• GitHub, docs-as-code workflows, source control systems, and lightweight markup languages such as AsciiDoc or Markdown.

Responsibilities

• Develop technical documentation that is accurate, complete, and easy to use for enterprise hardware and software solutions, including installation, configuration, administration, maintenance, and upgrade procedures.
• Partner closely with engineering, product management, support, and UX teams to gather information, ensure technical accuracy, and create documentation that reflects product capabilities and customer needs.
• Refine and implement content standards and AI-enabled workflows that improve how technical information is created, reviewed, maintained, and delivered for customers, support teams, search systems, and AI assistants.
• Cultivate a deep understanding of complex technologies, customer workflows, and emerging documentation practices through research, collaboration with subject matter experts, and continuous learning to ensure technical information remains accurate, relevant, and useful.
• Lead documentation initiatives from planning through delivery, mentor writers and content contributors, and improve documentation quality, consistency, and team practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior