Technical Writer

YuJa Inc.•Toronto, ON

7d•CA$55,000 - CA$60,000•Onsite

About The Position

YuJa, Inc. is seeking a skilled Technical Writer to create and maintain high-quality documentation and RFP responses. This role involves crafting clear and precise communication for a growing suite of products, supporting both client-facing and internal needs. The Technical Writer will work closely with product teams, UX designers, and client success teams to ensure accuracy, clarity, and user-friendliness of all written content. The position is office-based with standard Monday to Friday hours and is directed towards candidates already in Canada.

Requirements

1–2 years of relevant experience as a Technical Writer, preferably in a technology or SaaS environment.
Exceptional command of the English language, with proven ability to craft polished, professional, and persuasive content.
Demonstrated ability to grasp complex technical concepts and communicate them clearly to both technical and non-technical audiences.
Experience managing RFP responses, ensuring submissions are well-organized, compliant, and compelling.
Ability to manage multiple simultaneous projects under tight deadlines, maintaining high standards of quality and consistency.
Strong editing, proofreading, and formatting skills with meticulous attention to accuracy.
Comfortable working cross-functionally with engineering, product, UX, and client success teams.

Nice To Haves

Working knowledge of Zendesk is preferred.
Familiarity with Confluence and WordPress is an asset.
A degree in English, Communications, Technical Writing, or a related field is preferred.

Responsibilities

Create and maintain comprehensive guides, FAQs, and release documentation using Zendesk.
Revise and update existing documentation to reflect product enhancements, maintaining consistency.
Create accurate, persuasive, and well-structured RFP responses.
Draft admin alerts and customer notifications for new features and releases.
Partner with UX designers to refine interface text and assist with mockups.
Translate complex technical information into clear and concise documentation.
Collaborate with Client Success and Support teams to ensure client-facing materials are transparent and accurate.
Apply UX writing principles to improve user experience and ensure content aligns with design and usability best practices.