Technical Writer

MaintainX • Montreal, QC

1d

About The Position

MaintainX is seeking an intermediate Technical Writer to join their team of experienced writers. The role involves transforming complex product concepts into clear and practical content for the MaintainX platform. The technical writer will be responsible for creating and maintaining documentation, collaborating with various teams, and utilizing AI tools to enhance the writing workflow. This is an opportunity to contribute to a fast-growing company that is a leader in AI-powered maintenance and asset management.

Requirements

• 2–3 years of experience writing technical or product documentation, ideally in a SaaS environment
• Strong writing and editing skills—you can explain complex ideas in a simple, straightforward way
• User-focused: you think about how real customers (especially frontline workers) will use and understand the content
• Comfortable learning new tools and working with product and engineering teams
• Detail-oriented with a focus on accuracy and consistency
• Able to manage your own workload and follow through on deliverables in a collaborative environment
• Comfortable using AI tools, and curious about how these tools are evolving

Nice To Haves

• Experience writing for industrial, operations, or maintenance-related products
• Familiarity with docs-as-code tools (Markdown, Git, static site generators)
• Experience with API or developer documentation
• Exposure to UX writing or in-product content
• Experience working with support or customer-facing teams
• Proficiency in Spanish and/or French

Responsibilities

• Write, review, and publish content for the MaintainX Help Center, including user guides, feature documentation, and release notes
• Work alongside senior writers on larger projects, incorporating feedback to strengthen your craft and align with team standards
• Maintain and improve existing content for accuracy, clarity, and usability
• Contribute to in-product content and documentation that supports frontline users
• Collaborate with teams across Product, Design, Engineering, Support, and Customer Success
• Contribute to documentation processes and help keep content organized and up to date
• Use AI tools to support and accelerate your writing workflow

Benefits

• Competitive salary and meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrollment program
• Take what you need PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed