Technical Writer
About The Position
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a full-time Technical Writer to join our team. This role is perfect for a professional who is passionate about user experience and technical communication. Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world. We’re looking for a Technical Writer who can transform complex software features into clear, user-friendly content that empowers our clients and team. In this role, you’ll develop step-by-step guides, FAQs, UI copy, video tutorials, and system-generated communications. You’ll work closely with clients, developers, and designers to ensure all content aligns with user needs and product goals. If you have a keen eye for detail, exceptional writing skills, and a passion for simplifying the complex, you’ll thrive at BIS Safety Software. This is an in-person role based out of our Sherwood Park, AB office.
Requirements
- Strong ability to quickly learn complex software systems
- Meticulous attention to detail
- Exceptional writing and editing skills
- Ability to break down complex concepts into clear and concise explanations
- Inspire trust through openness, honesty, and transparency in communications
- Ability to work well both independently and as part of a team
- Bachelor’s degree in English or Communication Studies (with a major in Professional Communications)
- Proficiency in Microsoft Word and Adobe products
- Experience with AI tools and technologies, or a strong passion for learning and working with AI
Nice To Haves
- UI/UX design experience
Responsibilities
- Develop step-by-step user guides, FAQs, and instructional documents to help users effectively utilize our software
- Write and edit copy for user interfaces (UI) to ensure clarity, consistency, and user-friendliness
- Create and update software system-generated email notifications to ensure clarity and consistency with our brand voice
- Produce tutorial videos and visual guides that simplify complex concepts for users
- Collaborate directly with clients and end users to gather feedback and translate their needs into clear, intuitive product design and documentation
- Generate and deliver in-person or online presentations or webinars on software modules and features to clients, users, and team members
- Collaborate with graphic designers, software developers, and other team members to ensure documentation aligns with product goals and user needs
- Maintain and update a knowledge base of documentation and FAQs as our software evolves
- Apply UX writing principles to create user-centered, easy-to-understand content
- Follow and contribute to our software style guide
Benefits
- Employee Stock Ownership Plan (ESOP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
