Technical Writer

TransUnion • Chicago, IL

9d • Hybrid

About The Position

The Technical Writing Senior Analyst plays a key role in shaping how teams communicate complex information—governing technical content, developing high quality materials, and ensuring alignment with organizational standards and messaging. You will Write, edit, and format moderately complex technical content including user guides, reference materials, policies, procedures, online help, presentations, forms, and eLearning materials. In this role, you will report to the Sr Lead of Technical Writing. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• Bachelors degree or equivalent experience.
• Degree in technical communications, technical writing, English, or a related communications field is preferred.
• 2+ years of experience in technical communications, technical writing, or a related field.
• Excellent writing, verbal, and organizational skills
• Experience with and application of technical communication tools.
• Current toolset includes Microsoft Office, SharePoint, MadCap Flare, Articulate 360, Adobe Acrobat, SnagIt, and Confluence.
• Ability to manage complex and competing tasks with accuracy.
• Strong problem‑solving skills rooted in research and analysis.
• Collaborative mindset with the ability to work independently.
• Commitment to consistency, quality, and user‑centric communication.

Nice To Haves

• Proficiency in MadCap Flare, Articulate 360, Adobe Acrobat, SnagIt, and Confluence.

Responsibilities

• Write, edit, and format moderately complex technical content—including user guides, reference materials, policies, procedures, online help, presentations, forms, and eLearning materials—to meet corporate standards and audience needs.
• Research, analyze, and document processes, tools, applications, and regulatory information to ensure accuracy and completeness.
• Support the governance of technical communications across the organization.
• Review materials to ensure alignment with branding, organizational messaging, and stylistic requirements.
• Help train associates on documentation standards, templates, and best practices.
• Partner with teams across the organization to support creation and management of technical content for internal and external use.
• Assist associates in effectively communicating complex information.
• Contribute positively to team dynamics through collaboration, responsiveness, and attention to feedback.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short- and long-term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long‑term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well‑being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree