Technical Writer

IntelliDyne•Washington, DC

4d•Onsite

About The Position

IntelliDyne, LLC is seeking a Technical Writer to develop, establish, and maintain policies, processes, and procedures. This role involves collaborating with various internal functional areas and subject matter experts to generate and review documentation for new equipment, processing, set-up, and operational procedures within agreed-upon timelines. The Technical Writer will work closely with the client's staff and Engineering Team to develop content on the use of technical equipment, computer systems, operating systems, and software applications. This position requires researching and translating technical information for both technical and non-technical users, originating and revising Standard Operating Procedures (SOPs), and ensuring compliance with governmental regulations and internal policies. The role also includes participating in client-related Information Technology projects and documenting/updating/closing tickets according to service level agreements.

Requirements

Bachelor's degree in Information Technology or a closely related field
Minimum 4+ years of experience in technical writing
Minimum 3 years of experience training and technical writing on complex and large-enterprise infrastructure environment
Experience with technical applications/tools and image-capturing tools (Ex. SnagIt, and/or Adobe Framemaker)
Knowledge and familiarity of ITIL processes
Experience in creating documentation as it relates with computer operating systems, networks, storage, infrastructure hardware, and data center
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint), Vision, and Adobe Acrobat.
Experience working with project teams and engineering staff to develop course content.
Experience coordinating training programs with customers including defining the scope and content of training programs and scheduling training courses.
Solid knowledge of technical writing standards, documentation process, and system/software engineering process.
Active secret clearance

Responsibilities

Develops, establishes, and maintains policies, processes, and procedures.
Collaborate with individuals from various internal functional areas within the team to generate and review new equipment, processing, set-up and operational documents within agreed upon timelines.
Interview subject matter experts/IT Specialist to obtain details to accurately capture content material.
Work closely with the client’s staff and Engineering Team to develop and write content on the use of different technical equipment, computer systems, operating systems, software applications, etc.
Communicate to the client and technical team in order to understand various technical aspects before writing about certain technical subjects.
Review technical documents and make changes in the existing technical documents to update these as per the latest technical information.
Research and translate technical information for non-technical and technical users.
Originate, revise and maintain internal and external Standard Operating Procedures SOPs. Recommends and conducts document formatting and reduce the complexity of existing internal SOPs.
Adhere to the deadlines given by the client and ensure good quality content.
Provides expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higher-level policies to assure compliance.
Participates in all client related Information technology projects.
Document, update and close tickets according to the service level agreements.