Technical Writer

Fiserv•Wilmington, DE

3d•Onsite

About The Position

As a professional Technical Writer, you will translate complex information into simple, polished, and engaging content that helps clients understand how to install, set up, and use Fiserv’s products and services. You bring excellent writing and verbal communication skills, experience writing business documentation, and demonstrated ability to work in a fast-paced development environment.

Requirements

Bachelor's degree in English, Technical Communications, Professional Writing, or Journalism.
3+ years of relevant technical writing experience in the financial services industry.
Knowledge of the Microsoft Style Guide and experience with department writing standards.
Experience with Adobe FrameMaker/Acrobat, Madcap Flare, SnagIT, GitHub, Microsoft Suite, JIRA, Confluence, Sharepoint, HTML
Experience managing multiple documentation deliverables across concurrent projects and releases.
Ability to interview SMEs and independently translate complex technical information into client-friendly content.
Experience creating user and technical documentation in SDLC environments such as Agile.
Proficient at writing content in U.S. English.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting payments, debit networks, card processing, transaction processing platforms, or financial institution solutions.
Experience documenting API solutions.

Responsibilities

Create pre-release, user, and technical client documentation along with other assigned content.
Analyze and translate technical and functional designs into user-friendly client material.
Collaborate with subject matter experts to obtain an in-depth understanding of the product and the documentation needs.
Create release notes, implementation guides, online help content, knowledge-base articles, and API documentation, where applicable.
Research and analyze new features and product enhancements to determine documentation impacts and required client communications.
Use test environments to research Fiserv products and services to gain the full understanding needed to convey concepts, instructions, and screen samples to clients.
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
Adhere to the Microsoft Style Guide and department writing standards.
Ensure technical accuracy and writing quality, readability, and consistency across the documentation set, through technical and editorial reviews.