Technical Writer – IT Documentation & Knowledge Management

Cynet Systems•Spartanburg, SC

About The Position

This role focuses on producing professional documentation for complex IT or technology environments. The Technical Writer will be responsible for developing and maintaining clear, professional technical documentation using standardized templates and conventions. This includes creating various types of documents such as SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles. The writer will also create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership. A key aspect of the role is translating complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences. The writer will also create and refine diagrams, workflows, process maps, and supporting visuals using Microsoft Visio, and extensively use Microsoft 365 tools. The position requires applying consistent terminology, formatting, versioning, metadata, and managing document lifecycles. Collaboration with Business Analysts and SMEs for document reviews and approvals is essential. The role also involves helping to establish reusable templates, style standards, and documentation practices.

Requirements

5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Bachelor's degree in Technical Communication, XX, Information Technology, Information Systems, or a related field, or equivalent relevant professional experience.
Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation.
Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.

Nice To Haves

Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
Government or other highly regulated environment experience.
Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

Responsibilities

Develop and maintain clear, professional technical documentation using standardized templates and conventions.
Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles.
Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.
Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
Collaborate with the Business Analyst to convert Client outputs, requirements, inventories, and process maps into finished documentation.
Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.