Technical Writer

TekSynap•Washington, DC

1d•$59,000 - $66,000•Hybrid

About The Position

TekSynap is seeking a Technical Writer to develop, edit, and maintain technical documentation for federal IT service areas, including Unix/Linux, VMware, backup and archiving, messaging, and network management. The role coordinates with technical staff and program leadership to gather and validate technical information and turn it into clear, accurate, user-friendly deliverables that reflect current configurations, approved practices, customer formatting expectations, and documentation standards. The writer supports plans, reports, procedures, administration and troubleshooting guides, configuration-management materials, and database deliverables. The position also helps prepare written updates for technical and management audiences and ensures deliverables meet required deadlines and review cycles. The position is based in Washington, DC, in an office/hybrid environment, with a Monday–Friday day schedule and possible evening or weekend work to meet program and contract needs. Travel is less than 10%.

Requirements

Experience writing and editing technical documents, reports, procedures, and system documentation in an IT environment.
Experience coordinating with engineers, administrators, and project leadership to translate technical content into clear written deliverables.
Ability to organize complex technical information into structured, accurate, user-friendly documentation.
Strong writing, editing, formatting, and communication skills.
Ability to manage multiple deliverables and deadlines in a task-order or project-based environment.
Bachelor’s degree and 1–2 years of experience, with strong writing/formatting skills and some exposure to technical or IT documentation; or a high school diploma/GED and 2–4 years of direct relevant experience.
Must be a U.S. citizen.
Active Public Trust or ability to obtain Public Trust.

Nice To Haves

Experience supporting federal IT or infrastructure operations contracts.
Experience preparing technical operations documentation such as runbooks, SOPs, administration guides, troubleshooting guides, and status reports.
Experience supporting documentation for server, database, messaging, backup, or network environments.
Familiarity with change-controlled documentation and contract deliverables.

Responsibilities

Develop, edit, and maintain technical documentation, including plans, reports, procedures, guides, and troubleshooting documentation.
Support development and updates of Systems Administration and Troubleshooting Guides (SAMTGs) and other technical documentation for Unix/Linux, VMware, backup and archiving, messaging, and network management.
Assist with developing and formatting the Transition-In Plan, Transition-Out Plan, Project Management Plan, Periodic Status Reports, and Quarterly Status Reports.
Coordinate with technical staff to gather, organize, and validate system administration steps, troubleshooting guidance, implementation details, and operational procedures.
Ensure documentation reflects current configurations, processes, and approved operational practices.
Support updates to configuration management documentation, AAA guides, access control guides, and hardware/software maintenance guides required under Network Management Support Services.
Support documentation of database deliverables, including design documents, implementation plans, test plans and cases, deployment checklists, rollback plans, and weekly status reporting as needed.
Maintain version control, document consistency, and alignment with customer formatting expectations and documentation standards.
Assist program and technical leads with written updates for management and technical stakeholders.
Ensure deliverables are completed according to required due dates and review/comment cycles.