Technical Writer

Hansen Technologies • Columbia, SC

30d • Onsite

About The Position

Hansen Technologies (ASX: HSN) is a global software and services provider serving the energy, water/utilities, and telecommunications industries. With customers in over 80 countries and 26 global offices, Hansen empowers customers to overcome challenges, innovate, and drive new business models. The company is also embedding AI enablement across its operations to automate workflows, enhance service delivery, and drive innovation. This role is crucial for creating clear, user-focused documentation and content for a utility billing platform, collaborating with various teams to produce customer-facing materials and ensuring document quality and consistency.

Requirements

• A degree in Communications, Computer Science, Information Technology, English, or a related field.
• Strong communication skills — both verbal and written — with fluency in English.
• A practical, solutions-oriented mindset, able to manage ambiguity while remaining structured in your approach.
• The ability to take in a large amount of technical information and translate it into concise, comprehensible end-user documentation.

Nice To Haves

• Experience with XML, CSS, Markdown, Confluence, MadCap Flare, or other topic-based authoring platforms.
• A learner’s heart and mind, and an eye for detail.
• Not afraid to ask questions and search for answers.
• A proactive, “get it done” attitude and willingness to roll up your sleeves.

Responsibilities

• Develop eLearning courses and other training content for users of the utility billing platform.
• Gather information and course elements from developers, internal departments, SMEs, research institutions, and others.
• Produce release notes, change log entries, blog posts, and other customer-facing content.
• Act as the team go-to person for document standardization.
• Apply templates to artifacts produced by the Microsoft suite (Word, PowerPoint, Visio, etc.).
• Format documents produced by other team members to ensure brand standards are upheld.

Benefits

• Part of a diverse, inclusive, and collaborative global team.
• Culture built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team.
• Opportunity to work with curious, respectful, engaged, and talented teams across geographies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level