Technical Writer

XNRGY Climate Systems•Mesa, AZ

22d

About The Position

XNRGY Climate Systems is seeking an experienced Technical Writer for Service Operations to turn complex engineering knowledge into clear, controlled content that technicians can use in demanding field conditions. The role develops and maintains procedures, checklists, field records, manuals, service bulletins, quick-reference materials, training content, and other technical materials for centrifugal chillers and related mission-critical products. This is a technical-authoring position, not a marketing or corporate-communications role. The writer will work with engineers and field technicians, interpret engineering drawings and source documents, and ensure content is technically accurate, executable, and appropriate for safety-critical environments. The position will own technical content for a future technician-facing troubleshooting application and collaborate with its development team on content structure, data models, workflows, and field usability; application development itself is not part of the role. The role inherits an established library of approximately 50 registered documents, with naming conventions, lifecycle number ranges, and a fixed commissioning sequence. Initial work includes reviewing and verifying the library, converting advanced drafts into controlled documents, addressing content gaps, and establishing a sustainable review and maintenance cadence. The position is primarily office- and factory-based, with approximately 10%–20% travel and periodic visits to customer sites and test cells. Site work may take place in active construction environments, live data centers, and other industrial settings, and requires applicable safety compliance and the same personal protective equipment used by field personnel. A full-time, salaried appointment is preferred; contract-to-permanent may be considered to accelerate the successful candidate’s start.

Requirements

Bachelor’s degree in mechanical engineering, electrical engineering, or a closely related discipline, or an equivalent combination of trade qualifications and demonstrated engineering-level competence.
Five or more years of experience authoring technical documentation for industrial, mechanical, electrical, energy, or comparable equipment.
A portfolio of procedural, maintenance, service, or other technical documentation; marketing or general business-writing samples do not meet this requirement.
Ability to interpret piping and instrumentation diagrams, electrical schematics, control drawings, general-arrangement drawings, and equipment submittals.
Working familiarity with HVAC, refrigeration, rotating equipment, power electronics, or a comparable industrial domain.
Familiarity with electrical and mechanical safety requirements, including lockout/tagout, stored energy, DC-bus discharge, arc-flash hazards, energized work, and rotating equipment.
Knowledge of digital-content creation and sufficient exposure to application development to work with developers on content structure, data models, and user behavior.
Familiarity with AI productivity tools for technical authoring and sound judgment in using them for drafting, restructuring, and consistency review while retaining responsibility for technical accuracy.
Ability to extract undocumented knowledge from engineers and technicians and convert it into content they can technically validate and approve.
Practical experience in a controlled-document or quality-management environment, including revision control, approval routing, change notices, and withdrawal of superseded content.
Advanced Microsoft Word skills, including styles, templates, and structured documents.
Competence with PDF production, technical-illustration tools, and a version-control or document-management system.
Exceptional written English proficiency and ability to produce precise, technically accurate instructions.
Willingness to complete a technical-writing assessment as part of the selection process.
Ability to meet applicable site-safety requirements and use the personal protective equipment required of field personnel.

Nice To Haves

A relevant trade qualification combined with an engineering degree.
Structured-authoring experience using DITA, S1000D, a component content-management system, or a comparable methodology.
Hands-on experience developing mobile or progressive web applications, or experience serving as content owner for an application-development team.
Previous experience producing OEM equipment documentation, installation, operation, and maintenance manuals, or field-service literature.
Experience developing instructional or training content in addition to procedural documentation.
Familiarity with documentation used in warranty or contractual matters.
Ability to view CAD models and derive technical illustrations from source files.
Refrigerant-handling certification or HVAC field-service experience.
Experience supporting mission-critical facilities or data-center equipment.

Responsibilities

Author and maintain field procedures, checklists, inspection and commissioning records, installation, operation, and maintenance content, service bulletins, and quick-reference materials for the assigned product range.
Develop clear, executable procedures with unambiguous instructions, explicit action verbs, defined acceptance criteria, and stop-gate requirements.
Use engineering source material, design documentation, equipment submittals, supplier literature, and interviews with engineers and field technicians to develop content.
Produce participant workbooks, quick-reference cards, component-identification materials, and other technician-training content.
Create and manage technical illustrations, redlines, and photography using CAD source material and site imagery.
Maintain the controlled-document register, including document numbers, titles, ownership, status, approvals, and revision history.
Apply revision-control requirements consistently across templates and completed field records.
Administer technical change notices, including withdrawal and replacement of superseded documents.
Coordinate translation through external providers and maintain equivalence between language versions as documents are revised.
Route documents for Product Engineering review and approval, and maintain approval records.
Own and maintain templates, the technical style guide, and editorial standards for field-facing content.
Design practical field forms for paper or tablet use that remain useful when partially completed and clearly identify required information.
Develop reusable content components to keep shared technical information consistent across documents and delivery channels.
Structure troubleshooting content as searchable fault entries, guided diagnostic paths, machine-specific procedures, and evidence-capture requirements for future application delivery.
Work with the application-development team to define the technical-content structure, data model, user workflow, and field requirements for a technician-facing troubleshooting application.
Observe technicians using procedures in factory, test-cell, and customer-site environments, and incorporate feedback into revisions.
Maintain a regular content-review cycle informed by field experience, failure data, product changes, and service requirements.
Support the Product Service Engineer, Product Engineering, Technical Publications, Training, and Service Operations with accurate, controlled technical content.
Assume ownership of the controlled-document register, verify document status, review the technical-document library, identify gaps and approval needs, issue standardized templates and editorial standards, and advance priority forms and procedures into review.
Issue priority field-document series under controlled revision with formal Product Engineering approval; establish a change-notice process and a library review cadence; provide Training with approved forms and procedures.
Bring the field-facing technical library under disciplined revision control, establish a review process driven by field feedback and product/service data, demonstrate improvement in content quality and usefulness, and define an agreed content model for the troubleshooting application.

Benefits

Competitive salary with a bonus incentive plan
Medical, dental, and vision insurance
401(k)
Employee assistance program
Paid time off
Dynamic team open to change and innovation
Opportunity to participate in a green-industry transformation supporting the AI revolution
Fast-growing environment where entrepreneurial spirit is recognized
Inclusive and diversity-friendly workplace
Career-advancement opportunities and internal growth