Technical Writer

YuJa Inc. • Toronto, ON

5d • CA$55,000 - CA$60,000 • Onsite

About The Position

YuJa, Inc. is seeking a skilled Technical Writer to create and maintain high-quality documentation and RFP responses. This role involves communicating complex information with clarity and precision for a growing suite of products. The Technical Writer will be responsible for product documentation, content updates, RFP writing, release communications, and collaborating with various teams to ensure accuracy and user-friendliness.

Requirements

• 2 years of relevant experience as a Technical Writer, preferably in a technology or SaaS environment.
• Exceptional command of the English language, with proven ability to craft polished, professional, and persuasive content.
• Demonstrated ability to grasp complex technical concepts and communicate them clearly to both technical and non-technical audiences.
• Experience managing RFP responses, ensuring submissions are well-organized, compliant, and compelling.
• Ability to manage multiple simultaneous projects under tight deadlines, maintaining high standards of quality and consistency.
• Strong editing, proofreading, and formatting skills with meticulous attention to accuracy.
• Comfortable working cross-functionally with engineering, product, UX, and client success teams.

Nice To Haves

• Working knowledge of Zendesk is preferred.
• Familiarity with Confluence and WordPress is an asset.
• A degree in English, Communications, Technical Writing, or a related field is preferred.
• Apply UX writing principles to improve the user experience and ensure all written content aligns with design and usability best practices.

Responsibilities

• Create and maintain comprehensive guides, FAQs, and release documentation using Zendesk.
• Revise and update existing documentation to reflect product enhancements, maintaining consistency.
• Create accurate, persuasive, and well-structured RFP responses.
• Draft admin alerts and customer notifications for new features and releases.
• Partner with UX designers to refine interface text and ensure intuitive user-facing language.
• Work closely with product teams to translate complex technical information into clear documentation.
• Collaborate with Client Success and Support teams to ensure client-facing materials are transparent and accurate.

Benefits

• Competitive compensation package
• Base salary range of CAD 55,000-60,000/year
• Health, vision, and dental benefits, 100% employer-paid
• RRSP
• Gym subsidies
• Flexible work hours
• Paid sick days
• Flex days
• Continuous learning opportunities
• Reimbursements to support personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree