Technical Writer

Crest Industries•Pineville, LA

23d•Onsite

About The Position

DIS-TRAN Steel is hiring a Technical Writer for its Marketing team in Pineville, Louisiana. The role develops external technical content and internal documentation, including articles, white papers, case studies, product and capability materials, training resources, work instructions, and standard operating procedures. The writer works with engineers, operations leaders, quality professionals, sales teams, trainers, executives, and other subject-matter experts to understand complex products and processes and communicate them clearly and accurately to technical and nontechnical audiences. The position also researches utility-industry topics and reviews content for accuracy, consistency, readability, usability, and alignment with company communication standards. It establishes and maintains content standards, terminology, templates, and documentation practices; coordinates expert reviews and approvals; and maintains organized source materials and revision records. The writer partners with Creative Services on visual and multimedia content and with the Marketing Administrator to publish approved materials through the website, email, and other digital channels. The position is based on site. Most work takes place in an office, with time at indoor and outdoor events and occasional exposure to warehouse or manufacturing areas. Occasional travel is required, and support outside normal business hours may be needed for events or approved activities.

Requirements

Bachelor's degree in Technical Communication, Communications, English, Engineering, Journalism, Marketing, or a related field preferred; equivalent relevant experience will be considered.
Three to five years of experience in technical writing, technical communications, documentation, engineering communications, manufacturing communications, or a related field preferred.
Ability to understand complex information and communicate it clearly to technical and nontechnical audiences.
Strong interviewing, research, writing, editing, proofreading, and information-organization skills.
Ability to collaborate effectively with engineers, operations professionals, executives, and other subject-matter experts.
Strong attention to detail and commitment to technical accuracy, consistency, and follow-through.
Ability to manage multiple assignments, review cycles, stakeholders, and deadlines.
Proficiency with Microsoft 365 and ability to learn content-management, collaboration, document-control, and other business applications.

Nice To Haves

Experience in manufacturing, engineering, utilities, energy, infrastructure, or another technical industry.
Experience developing both external technical content and internal documentation.
Experience writing technical articles, white papers, case studies, product or capability content, training materials, work instructions, or standard operating procedures.
Experience managing structured review, approval, revision, and publication workflows with multiple subject-matter experts.
Experience collaborating with designers or multimedia professionals on diagrams, graphics, presentations, videos, or other visual content.
Familiarity with content-management systems, document-management systems, version control, or technical-authoring tools.

Responsibilities

Interview subject-matter experts to capture and translate technical knowledge.
Develop technical articles, white papers, case studies, product and capability content, FAQs, website content, and industry publications.
Create and maintain technical sales and customer-support materials in partnership with Marketing, Sales, and Business Development.
Translate complex technical concepts into clear, accurate content suited to technical and nontechnical audiences.
Organize content with effective structures, terminology, examples, references, and supporting visuals.
Develop and maintain training materials, process documentation, work instructions, standard operating procedures, and other internal knowledge resources.
Work with process owners and technical personnel to document tasks, sequences, controls, terminology, user needs, and supporting information.
Create documentation that helps employees find information and perform processes consistently.
Capture knowledge for new, changing, or specialized processes when information is incomplete or spread across sources.
Research utility-industry topics, technologies, regulations, market developments, customer challenges, and other approved subjects.
Review content for technical accuracy, consistency, terminology, readability, usability, and alignment with company brand and communication standards.
Establish and maintain technical content standards, terminology, templates, style guidance, and documentation practices.
Coordinate technical review and approval with appropriate subject-matter experts.
Maintain organized source materials, references, approvals, review comments, revisions, and final documentation.
Partner with Creative Services on diagrams, graphics, presentations, videos, and other visual formats.
Prepare content briefs, technical explanations, labels, captions, and review feedback for visual and multimedia deliverables.
Partner with the Marketing Administrator to publish and distribute approved technical content through the website, email, and other digital channels.
Repurpose approved technical content across formats and channels while preserving accuracy, context, and brand consistency.