Technical Writer

QinetiQ US•Washington, DC

33d•$68,000 - $78,000•Hybrid

About The Position

QinetiQ US is looking for a Technical Writer to provide direct technical writing and communications support to the Federal Highway Administration's (FHWA) Office of Information Technology Services (OITS). This role involves developing clear, accessible IT communications and documentation, including agency-wide IT notices, SOPs, user guides, job aids, FAQs, and presentations. The Technical Writer will collaborate with IT project teams and leadership, translating technical content for non-technical audiences, often under tight deadlines. All products must conform to Section 508 accessibility standards.

Requirements

Bachelor's degree
Minimum of 2 years of technical writing experience
Experience producing Section 508-conformant documents
Experience writing procedural documentation (e.g., SOPs, user guides, job aids) for IT systems or processes
Proficiency with Google Workspace and/or Microsoft 365 productivity applications
Ability to obtain and maintain a DOT Public Trust

Nice To Haves

DHS Section 508 Trusted Tester certification
Experience remediating PDFs with Adobe Acrobat Pro
Experience applying federal plain-language guidelines (Plain Writing Act of 2010)
Experience writing IT change management or release communications
Experience supporting an enterprise IT platform migration (e.g., Microsoft 365 to Google Workspace)
Experience authoring content in SharePoint or Google Sites
Experience supporting a federal agency, preferably DOT
Familiarity with responsible use of AI writing tools (e.g., Gemini, NotebookLM) in a federal environment
Excellent written and oral communication skills

Responsibilities

Write, edit, and format agency-wide IT communications, including advance notices, outage and upgrade notices, and change announcements.
Develop and maintain standard operating procedures (SOPs), user guides, job aids, checklists, and FAQs in FHWA's standard formats.
Develop and maintain SDLC documentation and control-gate artifacts (requirements, design, implementation, testing, deployment, and maintenance), and make sure final versions are uploaded to the document repository.
Create announcements, flyers, and slide decks for IT Office Hours and other outreach sessions and edit presentations for FHWA IT leaders.
Make sure all deliverables conform to Section 508 of the Rehabilitation Act (36 CFR Part 1194). Remediate Word/Google Docs, PowerPoint/Google Slides, and PDF files.
Advise and coach FHWA staff on creating accessible documents.
Review intranet, SharePoint, and Google Sites content for accuracy, usability, and accessibility, and recommend improvements.
Support change management communications by tracking drafts through the review and approval chain and incorporating stakeholder feedback.
Maintain a documentation status tracker and a library of templates.
Gather information from subject matter experts by attending project meetings, trainings, and working sessions.
Capture user questions and feedback from office hours and inquiries to identify recurring issues and improve future communications.