Technical Writer

Aflac, Incorporated•Columbia, SC

3d•$45,000 - $60,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Proficient in the use of Microsoft Office applications to support the creation, editing, and maintenance of documentation.
Working knowledge of writing fundamentals, including grammar, spelling, and basic composition, to support development, editing, and proofreading of clear and professional materials.
Effective written, verbal, and interpersonal communication skills to support collaboration with internal and external stakeholders.
Foundational knowledge of organizational products, systems, and processes, with the ability to ask questions and seek clarification to support accurate documentation.
Strong attention to detail with a focus on maintaining accuracy, consistency, and quality of deliverables.

Responsibilities

Adheres to established documentation standards and guidelines for style, format, and publication; supports communication of updates to stakeholders, including subject matter experts, departments, and applicable systems.
Researches, gathers, and verifies information from primary and secondary sources to create, revise, and maintain procedural and process documentation; compiles information, interprets requirements, and drafts and edits materials to meet defined timelines.
Participates in cross-functional efforts to support the development of new procedures and policy manuals; assists in the review of procedural documentation and contributes to maintaining current and relevant content.
Edits, proofreads, and formats assigned documentation, including procedures and manuals, to ensure consistency, completeness, and alignment with established standards; maintains awareness of departmental activities and updates documentation as needed.
Maintains and organizes documentation repositories, ensuring materials are current, accurate, and aligned with organizational, regulatory, and procedural requirements.
Conducts research on existing procedures and processes to support requests from functional areas such as Legal, Compliance, and Internal Audit, including preparation of documentation for audits or inquiries.
Partners with functional areas and internal stakeholders to support alignment of documentation with regulatory requirements and assists in addressing documentation-related questions.
Contributes to ongoing improvements in Document Control by collaborating with team members, participating in discussions, and supporting updates to documentation and processes; participates in peer review activities to support quality and consistency.
Performs other duties as assigned

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave
other leaves of absence