Technical Writer

BCM One•Grand Rapids, MI

1d•Hybrid

About The Position

At BCM One, we power global business connectivity through industry‑leading voice, data, and managed network solutions, supporting customers across markets and geographies. As a rapidly growing global telecoms company, we invest in people who want to build meaningful careers, not just fill roles. We are excited to be adding a Technical Writer with experience in technology or technical documentation to our growing team. In this role, you will collaborate closely with marketing, product, engineering, and support teams to transform complex technical information into clear, trusted documentation that drives consistency, usability, and scale. This is an ideal opportunity for someone who is eager to grow their skills while contributing to products and platforms used worldwide. You will develop technical depth, expand cross‑functional influence, and grow alongside a company shaping the future of connectivity.

Requirements

Bachelor’s degree in writing, communications, English, or a related field
1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environment
Experience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platforms
Exceptional writing and editing skills with a sharp eye for detail
Expertise in Microsoft Word and document formatting
Experience translating technical or operational concepts into clear, audience‑appropriate content
Comfort working with cross‑functional teams and proactively seeking information
Strong organizational skills and the ability to manage multiple competing deadlines
A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed

Nice To Haves

Experience with telecom, VoIP, or related software and technology is a plus

Responsibilities

Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
Reviewing and editing marketing copy, including long‑form blogs and product‑related content
Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency