Technical Writer

Accenture Federal Services•San Antonio, TX

About The Position

Accenture Federal Services is seeking a Technical Writer with advanced expertise in Atlassian Confluence and Jira to support documentation, knowledge management, and workflow management across complex technical programs. The role creates user-focused documentation, maintains enterprise knowledge bases, and ensures content remains aligned with business and technical requirements. It involves designing and administering Confluence spaces, managing page hierarchies, templates, and macros, and using Jira to track documentation activities, requirements, and project progress. The Technical Writer works with engineers, product managers, cybersecurity professionals, AI practitioners, and other stakeholders to produce accurate, reusable, and accessible content. The role also supports documentation for cybersecurity, automation, AI, and emerging technology initiatives, including Defensive Cyber Operations (DCO). It maintains documentation governance and lifecycle processes and supports audits, compliance requirements, and process improvement initiatives.

Requirements

At least 5 years of technical writing experience supporting IT, software development, engineering, cybersecurity, or enterprise programs.
Advanced expertise with Atlassian Confluence, including space administration, templates, macros, content architecture, and knowledge management practices.
Advanced experience using Jira for workflow management, project tracking, and Agile development support.
Demonstrated ability to create high-quality technical documentation based on information gathered from multiple stakeholders.
Strong understanding of the Software Development Lifecycle (SDLC), Agile methodologies, and documentation best practices.
Working knowledge of Artificial Intelligence (AI), machine learning concepts, and AI-enabled productivity tools.
Familiarity with Defensive Cyber Operations (DCO), cybersecurity principles, security monitoring, incident response, vulnerability management, and SOC functions.
Exceptional written, verbal, analytical, organizational, and editing skills.
Current and active CompTIA Security+ certification.
TS/SCI security clearance required.

Nice To Haves

Experience supporting cybersecurity, DevSecOps, cloud, AI, or federal/DoD programs.
Experience documenting cloud environments such as Azure, AWS, or Google Cloud.
Familiarity with SIEM, EDR, vulnerability assessment, and cyber defense technologies.

Responsibilities

Create, edit, review, and maintain user guides, standard operating procedures, technical manuals, knowledge articles, process flows, training materials, and system documentation.
Design, administer, and optimize Confluence spaces, page structures, templates, metadata, and macros.
Use Jira to manage documentation backlogs, track deliverables, support Agile projects, and coordinate with cross-functional teams.
Gather requirements and information from subject matter experts, engineers, cybersecurity personnel, product teams, and business stakeholders.
Develop reusable documentation frameworks and content libraries to improve consistency and efficiency.
Translate technical, cybersecurity, and AI concepts into clear, concise materials for technical and non-technical audiences.
Maintain documentation governance, version control, review cycles, and content lifecycle processes.
Support audits, compliance requirements, and process improvement initiatives.
Document AI systems, workflows, governance processes, automation capabilities, and business use cases.
Develop and maintain documentation for DCO, SOC activities, incident response, vulnerability management, security monitoring, and cyber defense initiatives.
Create cybersecurity playbooks, procedures, and operational documentation aligned with security policies and industry best practices.