Technical Writer
About The Position
DV is hiring a Technical Writer for its Customer Experience Product team. The role is based in NYC and focuses on producing and maintaining client-facing documentation that supports self-service workflows for global clients across DV’s B2B platforms. Documentation includes glossaries, reporting guides, how-to content, in-platform messaging, and release notes. The writer will own documentation for an assigned product area and work with Product Managers, Engineers, and business-facing teams to keep content useful, accurate, and current. The Technical Writer will translate product requirements, summaries, prototypes, and technical specifications into knowledge-base-ready content, identify information gaps, and ask clarifying questions. The role also involves applying documentation standards, improving content in response to product changes and user needs, and contributing to larger or business-critical writing projects with the broader Technical Writing team.
Requirements
- 3–5 years of relevant work experience writing online help and user-interface messaging, preferably in a web production environment.
- Ability to get up to speed quickly on new projects, balance multiple tasks, and respond quickly to documentation requests.
- Ability to contextualize product features within customer workflows and explain how clients use them to complete end-to-end tasks.
- Strong written and verbal communication skills, including editing and proofreading and clearly communicating complex concepts to novice end users.
- Cross-functional experience working with client-focused teams.
- Ability to multitask and work with light supervision.
- Must provide writing samples.
- BA degree in English, Journalism, Technical Writing, a related field, or equivalent practical experience.
- Can-do attitude and willingness to learn.
Nice To Haves
- Experience using FreshDesk, Document360, Postman, GitLab, Docusaurus, or other API documentation tools, and Pendo.
- Familiarity with ad-serving technologies and large data integrations.
- Knowledge of Markdown and HTML.
Responsibilities
- Explain complex materials and concepts effectively to internal and external users with varying levels of technical knowledge, using the DV voice.
- Write, publish, and maintain user guides, online help, analytics glossaries, UI messaging, training materials, and product release notes.
- Adapt PRDs, product summaries, prototypes, and technical specifications into knowledge-base content; identify gaps and ask targeted clarifying questions.
- Align content with documentation standards, style guidelines, and best practices.
- Own and follow through on documentation for assigned product or service areas, serving as the go-to resource for that content.
- Maintain and refine documentation to ensure it is accurate, complete, and up to date.
- Identify opportunities to improve and optimize documentation based on product evolution and user needs.
- Collaborate with Product Managers, Engineers, Client Support, Implementation Managers, and Marketing on documentation and messaging for new features and product updates.
- Build relationships with stakeholders beyond the immediate team, proactively sourcing information and resolving documentation gaps.
- Support the broader Technical Writing team on larger or business-critical projects and contribute quality reviews across team deliverables.
Benefits
- Bonus/commission, as applicable
- Equity
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
