Technical Writer / System Administrator Intern

Stream Companies•West Chester, PA

About The Position

Are you interested in learning how internal systems, tools, and processes power a fast-paced digital agency? If so, explore the role of a Technical Writer / System Admin Intern. We are looking for detail-oriented and curious students who are eager to learn about business systems, documentation, and operational efficiency. This internship provides hands-on experience supporting internal tools, documenting processes, and improving workflows across teams.

Requirements

Detail-oriented
Curious students
Eager to learn about business systems, documentation, and operational efficiency

Nice To Haves

Gain hands-on experience with business systems like Salesforce, Microsoft 365, and project management tools
Learn how to write clear, structured technical documentation for internal audiences
Develop an understanding of how systems integrate across a digital agency
Build problem-solving skills by supporting system and workflow challenges
Gain exposure to data organization, system hygiene, and operational best practices

Responsibilities

Assist in creating and updating internal documentation, process guides, and training materials
Help maintain knowledge bases and internal wikis for systems and workflows
Work with teams to document processes clearly and accurately for internal use
Assist in auditing systems to ensure data accuracy and consistency
Help organize files, templates, and reports to maintain clean and structured systems
Support efforts to reduce system clutter and improve usability
Assist in tracking and resolving internal support requests
Shadow team members handling system-related questions and troubleshooting
Help identify recurring issues and contribute to documentation-based solutions
Work with IT, Operations, and other departments to support system-related initiatives
Assist with onboarding/offboarding system access and documentation updates