Technical Writer Student

PCL Construction•Edmonton, AB

8d•Onsite

About The Position

The Technical Writer Student position is a 4-month term starting September 8, 2026, based at PCL's Edmonton North American Headquarters. This role offers the opportunity to gain experience in creating and maintaining user-facing documentation for application releases within a supportive environment that promotes personal and professional growth. The student will contribute to the team by translating system functionality and business processes into clear, intuitive instructions for end users, ensuring documentation accuracy and alignment with actual user workflows and system behavior. This role involves collaborating with various teams, participating in review cycles, and managing documentation impacts from system changes. PCL is an employee-owned company committed to building better communities and fostering diversity and inclusion.

Requirements

Strong user-focused technical writing and documentation skills.
Experience creating instructional content for enterprise or large-scale business applications.
Hands-on experience with ClickLearn or similar work-instruction and user enablement tools.
Ability to translate complex system behavior into clear, non-technical language.
Experience working in Agile or iterative delivery environments.
Familiarity with Agile tools such as Azure DevOps or Jira.
Ability to collaborate effectively with cross-functional teams.
Strong attention to detail and ability to manage multiple documentation streams across parallel releases.
Ability to work independently while contributing effectively within a team environment.

Responsibilities

Create, maintain, and continuously improve user-facing documentation for application releases, including work instructions, step-by-step guides, job aids, and process walkthroughs aligned to real business scenarios.
Translate system functionality, business processes, and feature changes into clear, intuitive, and usable instructions for end users.
Ensure documentation reflects actual user workflows and delivered system behavior, not just intended designs.
Validate documentation accuracy by working closely with Analysts, QA, and Training teams.
Participate in documentation review cycles to ensure accuracy, consistency, and release readiness prior to deployments.
Identify and manage documentation impacts resulting from new features, enhancements, process changes, and release updates.
Maintain documentation standards, including structure, naming conventions, and consistency across features and releases.
Capture and clarify business and process requirements to ensure features include sufficient context for effective user instruction creation.
Maintain traceability between system changes and impacted user documentation to ensure alignment and completeness.
Support release readiness, user enablement, and adoption by coordinating documentation updates with release schedules and ensuring known changes or limitations are clearly communicated.