Technical Writer Lead

FIS Global•Atlanta, GA

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About The Team: The Electronic Benefits Transfer (EBT) Technical Documentation and Training team is part of FIS Government Solutions. We are a distributed team (US and India) with a mission to deliver quality materials on time for our state clients and internal stakeholders. About The Role: Lead the strategy, development and governance of client-facing technical documentation for FIS Government Solutions. You will independently own deliverables, define standards, drive cross-functional reviews, and mentor writers to deliver accurate, compliant and user-centered content (e.g., system design documents, application user manuals, and report/interface specifications). Success in this role requires tenacity in pursuing answers, a probing curiosity to learn product behavior and business context, and the judgment to turn ambiguity into clear documentation decisions.

Requirements

7+ years of experience in technical writing in a software development environment, including maintaining and updating an established documentation set
Proven ability to multi-task across multiple projects, meet deadlines, and build effective working relationships with diverse colleagues, clients and stakeholders
Demonstrated ability to work independently and take full ownership of content quality, timelines, approvals, and deliverables
Tenacity when obtaining answers from SMEs and source systems; ability to ask relevant follow-up questions and persist until information is complete and verified
Probing curiosity and a desire to learn product behavior, client/business context and end-to-end processes (including EBT domain content)
Strong writing and editing skills with attention to detail and a focus on usability for target audiences
Proficiency with documentation and collaboration tools, including Microsoft Word (strong skills), Excel, PowerPoint, SharePoint/Teams, and Jira
Experience using screen capture/editing tools (e.g., Snagit) and working with graphics/visuals for user documentation
Bachelor’s degree or the equivalent combination of education, training, and work

Nice To Haves

Experience in financial services, payments, or other highly regulated industries
Experience with public benefit programs, especially EBT (SNAP, TANF, WIC)
Experience developing and delivering training materials and/or facilitating training sessions
Familiarity with content management concepts or tools (structured content, single-sourcing, versioning and release management)
Experience with short video development and production tools

Responsibilities

Support a small team of writers who produce a complete documentation set for multiple state clients and applications; evaluate work and assign tasks
Determine documentation updates by reviewing requirements/design inputs and confirming scope with product, development, test, and project management teams
Produce clear client-facing deliverables, including system documents, user manuals, report/interface specifications, job aids and training/communications artifacts
Lead and facilitate review meetings with state clients and internal subject matter experts; drive timely feedback and incorporate revisions to maintain accuracy
Mentor and coach writers; provide editorial feedback, quality checks and guidance on tools and processes
Manage documentation repository; maintain version control and archival copies of approved documents
Define and enforce documentation standards, templates, and style guidelines; set team policies and lead continuous improvement efforts