Technical Writer/Knowledge Manager
About The Position
Red Arch Solutions is seeking a versatile Knowledge Manager and Technical Writer to establish and govern the knowledge management framework for an enterprise metadata modernization program supporting the Defense Intelligence Agency (DIA). The role captures, organizes, and disseminates program knowledge by establishing centralized repositories on secure networks, authoring technical documentation, and developing role-based training for data stewards and technical staff across the agency. The position supports a collaborative organization that emphasizes work/life balance and professional growth, with company-paid healthcare, annual training resources, and an expert technical community working on national security challenges.
Requirements
- Active, current Top Secret/SCI clearance with Polygraph.
- At least 8 years of experience combining technical writing, instructional design, and knowledge management within a DoD or Intelligence Community environment.
- Expert-level proficiency with Microsoft SharePoint, particularly in secure environments such as JWICS, and the Microsoft Office Suite.
- Bachelor’s degree in English, Communications, Information Systems, or a related field.
Nice To Haves
- Experience using Atlassian Confluence for documentation in an Agile/DevSecOps environment.
- Familiarity with data governance terminology and IT systems architectures.
- Exceptional analytical thinking and ability to explain complex data structures to non-technical stakeholders.
Responsibilities
- Establish, maintain, and govern a centralized knowledge repository on the DIA JWICS SharePoint site for project documentation, technical artifacts, training materials, and decision logs.
- Implement document management processes, including version control, review and approval workflows, access controls, and retention lifecycle management.
- Design and develop role-based training materials, including course curricula, presentation decks, hands-on exercise guides, quick-start manuals, and video tutorials.
- Draft, review, and refine technical documents, white papers, strategy documents, and standard operating procedures required by the program.
- Facilitate communities of practice, organize knowledge-sharing sessions, and maintain expert directories to foster collaboration across the enterprise.
Benefits
- 100% paid employee healthcare premiums.
- HaloScripts concierge prescription medication service.
- Generous paid time off.
- 401(k) with 10% contribution, 6% match vested on day one, and up to 4% profit-sharing contribution.
- Annualized bonus compensation.
- Spot bonuses.
- Tuition reimbursement.
- 529 College Savings Plan.
- College Loan Pay Back Program.
- 11 paid federal holidays.
- Referral bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
