Technical Writer/Knowledge Manager
About The Position
Red Arch Solutions is seeking a versatile Knowledge Manager / Technical Writer to establish and govern the knowledge management framework for an enterprise metadata modernization program supporting the Defense Intelligence Agency (DIA). This professional will be the cornerstone for capturing, organizing, and disseminating critical program knowledge. You will establish centralized repositories on secure networks, author technical documentation, and develop comprehensive, role-based training programs that empower data stewards and technical staff across the agency. Red Arch Solutions is a flat, highly collaborative organization where your voice is heard. We prioritize work/life balance and individualized professional growth, backed by a 100% company-paid healthcare model, a robust annual training allocation, and an elite technical community solving our nation's most urgent national security challenges.
Requirements
- Active, current Top Secret / SCI with Polygraph is mandatory.
- 8+ years of experience blending technical writing, instructional design, and knowledge management within the DoD or IC environment.
- Expert-level proficiency with Microsoft SharePoint (specifically in secure environments like JWICS) and the Microsoft Office Suite.
- Bachelor’s degree in English, Communications, Information Systems, or a related field.
Nice To Haves
- Experience utilizing Atlassian Confluence for documentation in an Agile/DevSecOps environment.
- Familiarity with data governance terminology and IT systems architectures.
- Exceptional analytical thinking and the ability to articulate complex data structures to non-technical stakeholders.
Responsibilities
- Establish, maintain, and govern a centralized knowledge repository on the DIA JWICS SharePoint site to house project documentation, technical artifacts, training materials, and decision logs.
- Implement robust document management processes, including strict version control, review/approval workflows, access controls, and retention lifecycle management.
- Design and develop comprehensive, role-based training materials. This includes authoring course curricula, presentation decks, hands-on exercise guides, quick-start manuals, and video tutorials.
- Draft, review, and refine complex technical documents, white papers, strategy documents, and standard operating procedures (SOPs) required by the program scope.
- Facilitate communities of practice, organize regular knowledge-sharing sessions, and maintain expert directories to foster a culture of collaboration across the enterprise.
Benefits
- 100% paid employee healthcare premiums. CareFirst Advantage Best in Class Benefits.
- HaloScripts Concierge prescription medication service
- Generous PTO.
- 10% 401K 6% match vested day one and up to 4% profit sharing contribution.
- Annualized bonus compensation.
- Spot bonuses for hard work.
- Tuition reimbursement.
- 529 College Saving Plan.
- College Loan Pay Back Program.
- 11 Paid Federal Holidays
- Generous Referral Bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
