Technical Writer II

Computer Task Group, Inc • Tolleson, AZ

6d • Onsite

About The Position

CTG’s long-standing Fortune 500 client of over 15 years is seeking a Technical Writer II to support documentation initiatives across Supply Chain, Warehouse, Manufacturing, and Quality operations. This role will focus on developing and maintaining SOPs, work instructions, process guides, and related documentation for SAP-enabled and operational business processes. The ideal candidate will have experience working in manufacturing or supply chain environments and the ability to translate complex workflows into clear, user-friendly documentation.

Requirements

• 3+ years of technical writing or process documentation experience
• Experience in Supply Chain, Warehouse, Manufacturing, or Quality environments
• Strong understanding of operational workflows and SOP documentation
• Experience working with SMEs to gather and validate business requirements
• Excellent written communication and organizational skills
• Proficiency with Microsoft Office Suite; Visio preferred
• Ability to manage multiple priorities independently

Nice To Haves

• Experience supporting SAP implementations
• Experience with ETQ or similar document management systems
• Knowledge of inventory, warehouse, procurement, and production processes
• Experience supporting UAT, training documentation, or go-live readiness
• Manufacturing industry experience preferred
• Understanding of Mandarin and/or written Chinese preferred

Responsibilities

• Create and maintain SOPs, work instructions, process guides, and job aids
• Document SAP-enabled and operational business processes
• Collaborate with SMEs and Value Stream Leads to capture workflows and process details
• Support QMS document revisions and ETQ document migration activities
• Participate in workshops, walkthroughs, and UAT readiness activities
• Ensure documentation consistency, version control, and compliance standards
• Support training, go-live preparation, and operational sustainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree