Technical Writer II

Metropolitan Community College (Kansas City)•Omaha, NE

About The Position

The Technical Writer focuses primarily on identifying, developing, and delivering documentation needs that enhance the operational efficiency of the College through daily operations. This position works closely with various departments and stakeholders to understand their needs and ensure that the documentation aligns with the strategic goals of the organization.

Requirements

Writing, technical writing, and editing skills.
Ability to read and listen for understanding.
Technical proficiency with ability to understand and explain complex technical concepts.
Excellent communication and interpersonal skills; listening, written and oral; excellent spelling, grammar and editing skills with the ability to explain technical concepts to non-technical users.
Ability to understand collegewide systems to optimize planning and communication.
Ability to understand diverse audiences to tailor documentation for optimum understanding.
Ability to research topics and synthesize information for understanding, discernment and action.
Ability to skillfully work with cross-functional teams to plan, organize, and execute.
Project planning and management skills.
Proficiency in documentation and knowledge base management tools and software.
Proficiency with Microsoft Office suite.
Ability to manage and prioritize multiple tasks and meet deadlines.
Troubleshooting and proactive problem-solving skills.
Ability to work independently and collaboratively with minimal supervision with multiple stakeholders in a fast-paced environment.
Ability to maintain professionalism, patience and understanding in stressful situations.
Ability to effectively work and interact with people across a wide range of backgrounds.
Understanding of the role and mission of community colleges.
Bachelor’s degree in English, Communications, Computer Science or a related field.
Three (3) years directly related experience, preferably in a technology or educational environment.
Equivalent combination of education and/or experience will be considered.
Must pass background check.

Nice To Haves

Experience with learning management systems and multimedia authoring tools is a plus.

Responsibilities

Establishes and maintains shared knowledge base system.
Creates content emanating from college strategic initiatives and subsequent knowledge sharing efforts.
Establishes and maintains quality assurance systems.
Manage deadliness
Serve on committees and task forces as assigned.
Consistently and dependably attends work, activities, and functions as scheduled or assigned.