Technical Writer I
About The Position
Kubota builds equipment that supports the work and livelihoods of people across North America — from compact tractors to construction equipment and turf care solutions. Our Product Support organization ensures dealers have the accurate, timely information they need to resolve customer issues quickly and effectively. The Product Support Technical Writer is responsible for developing, maintaining, and improving the reference materials used across Kubota’s Product Support organization. This role ensures that all dealer‑facing information—covering parts, service, warranty, and technical inquiries—is accurate, accessible, and aligned with current systems and processes. The Technical Writer works closely with cross‑functional teams to create, validate, and continuously improve procedures, knowledge articles, and resources within Salesforce/K‑Service to enhance dealer efficiency and issue‑resolution consistency.
Requirements
- High School Diploma/GED with at least 5 years of relevant experience.
- Strong written and verbal communication skills with the ability to convey information clearly and concisely.
- Willingness to travel up to 10%.
Nice To Haves
- Bachelor’s degree with 1–3 years of writing or content development experience preferred.
- Familiarity with CRM or knowledge‑management systems preferred.
Responsibilities
- Maintain and update Product Support reference materials, knowledge articles, and documentation within Salesforce/K‑Service.
- Ensure new model launches, product updates, supersessions, and policy changes are accurately reflected in dealer‑facing resources.
- Create, revise, and publish support content such as Quick Reference Guides, workflows, and process documentation.
- Collaborate with Parts, Warranty, Technical Support, and other internal teams to validate information before publication.
- Monitor dealer inquiries and case trends to identify recurring issues and recommend improvements.
- Develop and refine internal procedures to improve consistency, efficiency, and the overall dealer support experience.
- Communicate errors, inconsistencies, or missing information to appropriate teams and ensure timely corrections.
- Support the creation and distribution of updates, notifications, and release notes related to Product Support information.
- Maintain a structured, searchable knowledge base that enhances dealer self‑service and reduces case resolution time.
- Perform additional duties as assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
