Technical Writer/Editor II

TRC Companies • TX-Arlington, TX

1d

About The Position

TRC, Member of WSP, is seeking a skilled, detail-oriented Technical Writer to join its Advanced Energy Technology team. The role supports the launch and implementation of software products used by the TRC Advanced Energy Team to support utility clients. Working with onshore and offshore development teams, product management, services, and operations, the Technical Writer creates clear, accessible training and support materials for internal and external users. The work focuses primarily on Microsoft Dynamics 365, as well as other custom software products.

The successful candidate will apply technical and business knowledge of customer software, utility processes, and energy efficiency to explain complex topics in useful, user-friendly ways. The role involves creating and maintaining product documentation and training content, coordinating documentation within an agile framework, and improving materials in response to end-user needs and feedback.

Requirements

• Bachelor's degree in Business Administration, Communications, Information Technology or Systems, Computer Science, or a relevant field.
• 6–10 years of experience as a Technical Writer, preferably in software development or cloud computing.
• Strong technical background and ability to explain technical concepts and approaches clearly to software end users.
• Experience with Agile and Scrum software development processes and collaboration tools such as Jira, Confluence, Miro, and SharePoint.
• Expertise with Microsoft Word and high proficiency with Microsoft Office applications, including Excel and PowerPoint.
• Thorough knowledge of US English grammar, spelling, and common usage.
• Solid high-level understanding of websites, web applications, APIs, databases, and cloud computing.
• Strong interpersonal skills and ability to foster collaboration and communication across diverse onshore and offshore teams.
• Excellent written and verbal communication skills, including the ability to collaborate with stakeholders and articulate product vision and detailed product information.
• Effective planning and time-management skills, a record of following through on commitments, and ability to manage multiple projects and priorities in a fast-paced environment.

Nice To Haves

• Strong experience and familiarity with Microsoft Dynamics 365.
• Experience documenting APIs, SDKs, and cloud-based software products.
• Familiarity with diagramming tools such as Microsoft Visio and Draw.io for creating system architecture diagrams.
• Certification in relevant industry-specific technologies and/or Software Technical Writing.
• Working knowledge of AI technologies, including automated data processing, machine learning, natural language processing, and computer vision.

Responsibilities

• Gather and analyze technical and product information from demonstrations, interviews, emails, meetings, and calls to document new or changing product functionality.
• Collaborate with development teams to understand custom software functionality and gather technical information.
• Analyze business processes and workflows to determine effective ways to train new platform users.
• Work with onshore product management and operations teams to align documentation with business requirements and user needs.
• Create, edit, and maintain technical documentation, including user manuals and troubleshooting guides; track and organize API documentation and release notes.
• Ensure documentation is accurate, adheres to company standards, and is regularly updated as software changes.
• Develop and maintain templates and style guides for consistent documentation.
• Interview subject matter experts to gather information and clarify technical details.
• Review and test software to build firsthand knowledge and verify documentation accuracy.
• Stay current with technologies and best practices to improve documentation quality.
• Assess business end-user needs and challenges with the Product Team and refine training and customer support materials accordingly.
• Manage documentation workflows within an agile framework to deliver timely updates in sync with product delivery.
• Maintain and catalog a library of training and other documentation for internal and external use.
• Evaluate product training materials, solicit feedback, and provide recommendations for continuous improvement.
• Apply and improve documentation development and maintenance practices, processes, procedures, templates, and standards.
• Maintain regular relationships with product management and support teams to gather feedback and support continuous improvement.

Benefits

• Medical, dental, vision, and disability insurance.
• 401(k) package with traditional and Roth options and company match.
• Paid time off ranging from 15 to 25 days per year, depending on full-time or part-time status and seniority.
• At least 8 paid holidays per year for full-time employees.
• Paid sick, family, and disability leave in accordance with the laws of the employee's state of residence.
• Potential eligibility for the annual Discretionary Bonus Program, contingent on company, business segment, and individual performance against key performance indicators.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level